State Collections Manager
13 hours ago
Role & responsibilities
- Strategy Development:
Create and implement effective strategies for debt recovery and collections in assigned regions, ensuring compliance with laws, regulations, and company policies. - Team Leadership:
Lead and supervise a team of collections professionals, providing guidance, training, and support to maximize their performance and meet collection targets. - Performance Monitoring:
Track and analyze collection metrics, including delinquency rates, recovery rates, and payment behaviors, to identify trends, areas for improvement, and potential risks. - Portfolio Management:
Oversee collections portfolio management, prioritizing accounts, reviewing payment plans, negotiating settlements, and initiating legal actions when needed. - Customer Interaction:
Address customer inquiries on delinquent accounts, resolving disputes, and assisting with payment options or debt resolution. - Reporting:
Prepare and present regular collections activity reports, trends, and outcomes to senior management for informed decision-making and continuous improvement. - Cross-Department Collaboration:
Work closely with sales, customer service, and finance teams to improve collections effectiveness and reduce customer delinquency. - Process Improvement:
Identify and implement process enhancements, automation, and technology solutions to streamline operations, boost productivity, and optimize recovery rates.
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State Business Manager
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Regional Collections Manager
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State ISP PMO Engineer
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EAII Advisors Manager, Operations
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Area Sales Manager
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Training Manager
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Regional Sales Manager
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Regional Manager
6 days ago
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Zonal Manager
1 week ago
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