Service & Operations Manager

2 days ago

Rajaji Nagar Rest of India Bangalore Karnataka Branch Banking Equitas Small Finance Bank Full time ₹ 10,00,000 - ₹ 2,00,00,000 per year

RoleCategoryParametersParameter Weight %MetroUrbanSURuralService Operations Manager (MSS)Service QualityA/c Opening Success% (FTR)* 90 % FTR in SA/CA, Process accounts with 100% FTR  * Needs curing under control7.5%NANANANAService Operations Manager (MSS)Service QualityCustomer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level)7.5%NANANANAService Operations Manager (MSS)Quantitative ParametersMoM CASA NTB (Nos)5%6555Service Operations Manager (MSS)Quantitative ParametersMoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%6531.5Service Operations Manager (MSS)Quantitative ParametersLI + GI+ MF  + Assets - Net Revenue in Rs lacs - Yearly Income5% Service Operations Manager (MSS)Portfolio ManagementDeepening : 3% MoM TRV Growth in mapped accounts5%NANANANAService Operations Manager (MSS)Portfolio ManagementMapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Customer SatisfactionProduct Holding of Branch & Customer Testimonials5%NANANANAService Operations Manager (MSS)Compliance and ControlsAudit Ratings: Branch Medium Risk or below- Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANAService Operations Manager (MSS)Compliance and ControlsEnsuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly)* Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control* ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error* BCP as per process* Maintaining CRL within limits * Exhaustive Checklist need to be complied in total20%NANANANAService Operations Manager (MSS)Compliance and ControlsControl on Clearing balances:* To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only)* Timely submission of BRS For CTS locations  & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure.10%NANANANA100%

  • Service and Operations Manager

    2 weeks ago

    Branch Banking>Rest of India >Karnataka>Karnataka>Bangalore >Bangalore >Karnataka>>K G Road Equitas Small Finance Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Service & Operations Manager Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Operations Manager (MSS) Service Quality A/c Opening Success% (FTR) * 90 % FTR in SA/CA, Process accounts with 100% FTR * Needs curing under control % NA NA NA NA Service Operations Manager (MSS) Service Quality Customer Onboarding and Engagement (Active:...

  • Account Manager

    2 weeks ago

    Jaipur, India AMP & Co. Full time

    Job Description About Us AMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities. Job Summary We are seeking a motivated and detail-oriented...

  • Account Manager

    4 weeks ago

    Jaipur, Rajasthan, India, Rajasthan AMP & Co. Full time

    About UsAMP & Co. is a dynamic Chartered Accountant firm dedicated to delivering comprehensive accounting, tax, audit, and advisory services to clients across various sectors. We are committed to nurturing young talent and offering meaningful learning and growth opportunities.Job SummaryWe are seeking a motivated and detail-oriented Accountant (Fresher) to...

  • Customer Service Officer

    2 weeks ago

    Branch Banking>Rest of India >Karnataka>Karnataka>Bangalore >Bangalore >Karnataka>>SANJAY NAGAR Equitas Small Finance Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Service Officer Role Category Parameters Parameter Weight % Metro Urban SU Rural CSO Service Quality Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch % NA NA NA NA CSO Quantitative Parameters MoM CASA NTB (Nos % CSO Quantitative Parameters ...

  • Premium Acquisition Manager

    2 days ago

    Yelahanka, Rest of India , , Bangalore , Branch Banking, Karnataka Equitas Small Finance Bank Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    RoleCategoryCategory WeightageParametersParameter Weight %MetroUrbanSURural Premier Acquisition Manager Service Quality5%Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch)5%NANANANA Premier Acquisition Manager Quantitative Parameters50%CASA NTB Count7.5%888NA Premier Acquisition Manager Quantitative Parameters50%CASA Growth (Rs....

  • Service & Operation Manager

    2 days ago

    Punjab, Branch Banking, Bathinda, , HR & PB, North, India Equitas Small Finance Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5% Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book...

  • Customer Service Officer

    3 days ago

    Belagavi, , Branch Banking, Rest of India , Karnataka, Hubli Equitas Small Finance Bank Full time ₹ 36,00,000 - ₹ 72,00,000 per year

    RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF  + Assets -...

  • Branch Manager

    10 hours ago

    Rest of India , Bangalore , , Branch Banking, Malleshwaram, Karnataka Equitas Small Finance Bank Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    RoleCategoryParametersParameter Weight %MetroUrbanSURuralAchivement CapRemarksBranch ManagerService QualityPremises upkeeping and Customer Satisfaction5%NANANANABranch ManagerService QualityBranch Service Score Card (min 80%)5%NANANANA100%Absolute  achievement %Branch ManagerQuantitative ParametersCASA NTB (Nos)7.5%As per Branch Budget125%Absolute...

  • Service Delivery Officer

    2 days ago

    Branch Banking>Rest of India >Karnataka>Karnataka>Bangalore >Bangalore >Karnataka>>H S R layout Equitas Small Finance Ltd Full time ₹ 1,04,000 - ₹ 3,12,000 per year

    Service Delivery Officer Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker % NA NA NA NA Service Delivery Officer ...

  • Service Delivery Officer

    2 days ago

    , Bangalore , H S R layout, Branch Banking, Karnataka, Rest of India Equitas Small Finance Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    RoleCategoryParametersParameter Weight %MetroUrbanSURuralService Delivery OfficerQuantitative ParametersMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)15%NANANANAService Delivery OfficerQuantitative ParametersMapped Book: 3% MoM TRV Growth of Mapped Book20%Service Delivery OfficerCustomer...