Service & Operation Manager

2 weeks ago


Sangrur HR PB North Punjab Branch Banking, India Equitas Small Finance Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year
RoleParametersParameter Weight %A+/ABC/DEService Operations Manager (MSS)MoM CASA NTB (Nos)5%6554Service Operations Manager (MSS)MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs)10%7642Service Operations Manager (MSS)LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)5% Service Operations Manager (MSS)3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 6, B:5, C/D:4, E:2)7.5%6542Service Operations Manager (MSS)Inc HH PH on Mapped Book7.5%121085Service Operations Manager (MSS)Mapped Book Coverage (Customer meetings for Mapped Book)5%NANANANAService Operations Manager (MSS)Branch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)15%NANANANAService Operations Manager (MSS)Branch Customer Service (FTR, TAT on CASA & SR)10%NANANANAService Operations Manager (MSS)Branch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)15%NANANANAService Operations Manager (MSS)Branch Operations & Compliance (Re KYC & Inoperative accounts activation)10%NANANANAService Operations Manager (MSS)Branch Operations & Process Compliance(RMU, CRL, Pending leads)10%NANANANA
1 Self Sourced GL disb per month  (min 1 lac Ticket size) - Booster of 10%NA

100%


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