Service Delivery Officer

RoleParametersParameter Weight %A+/ABC/DECSOMoM CASA NTB (Nos)5%8665CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432CSOLI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income)7.5% CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1)10%4321CSOInc HH PH on Mapped...

Service Delivery Officer Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker % NA NA NA NA Service Delivery Officer ...

RoleCategoryParametersParameter Weight %MetroUrbanSURuralService Delivery OfficerQuantitative ParametersMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)15%NANANANAService Delivery OfficerQuantitative ParametersMapped Book: 3% MoM TRV Growth of Mapped Book20%Service Delivery OfficerCustomer...

Customer Service Officer Role Parameters Parameter Weight % A+/A B C/D E CSO MoM CASA NTB (Nos % CSO Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs % CSO LI + GI+ MF - Net Revenue in Rs lacs (Total Yearly Income % CSO 3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per...

**Roles and Responsibilities**: - Handle investigation, resolution, and reporting of all customer and client-related complaints. - Accurately log all complaints into the internal system and ensure they are followed through to completion. - Take full ownership of queries and provide prompt, effective resolutions. - Escalate unresolved issues or complaints to...

**Roles and Responsibilities**: - Handle investigation, resolution, and reporting of all customer and client-related complaints. - Accurately log all complaints into the internal system and ensure they are followed through to completion. - Take full ownership of queries and provide prompt, effective resolutions. - Escalate unresolved issues or complaints to...

**Role Overview**: We are seeking a **Customer Support Executive** who can deliver a seamless experience across voice and non-voice channels. This role involves managing inbound and outbound communication, resolving queries, handling bookings, and supporting internal coordination. Ideal for someone who is proactive, detail-oriented, and...

**Position : Duty Officer** **Location 1- PVR: Avon City Mall, Ludhiana** **Location 2- PVR: Silver Arc, Ludhiana** **Requirements**: - Should be from Hospitality Background - Graduate/Diploma in Hotel Management. - Fluent in English **Competencies**: - Proficiency in using MS Office - Team Building Skills. - Creative thinker with a high degree of...

  Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally. As the Consulting business of Xoriant, We help clients with Business Consulting, Program & Project Management,...

Customer Service OfficerThe Customer Service Officer will be responsible for providing excellent customer service, addressing customer inquiries, and resolving issues. They will also handle customer transactions and maintain accurate records. The role requires strong communication and problem-solving skills