Service Delivery Officer

1 day ago


Branch BankingRest of India KarnatakaKarnatakaBangalore Bangalore KarnatakaH S R layout Equitas Small Finance Ltd Full time ₹ 1,04,000 - ₹ 3,12,000 per year

Service Delivery Officer

Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker % NA NA NA NA Service Delivery Officer Quantitative Parameters Mapped Book: 3% MoM TRV Growth of Mapped Book %

Service Delivery Officer Customer Engagement Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch % NA NA NA NA Service Delivery Officer Customer Engagement Branch Customer Base: Conduct customer events in Branches (min 2 per Month % NA NA NA NA Service Delivery Officer Portfolio Management Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption % NA NA NA NA Service Delivery Officer Portfolio Management Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking %

Service Delivery Officer Portfolio Management Mapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month %

Service Delivery Officer Branch Operations Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations % NA NA NA NA

100%



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