Service Delivery Manager

Service Delivery Manager - Managed Security This role has been designed as Hybrid with an expectation that you will work on average 2 days per week from an HPE office Who We Are Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work We help companies connect protect analyze and act on their data and applications wherever they live from edge to cloud so they can turn insights into outcomes at the speed required to thrive in today s complex world Our culture thrives on finding new and better ways to accelerate what s next We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good If you are looking to stretch and grow your career our culture will embrace you Open up opportunities with HPE HPE Operations is our innovative IT services organization It provides the expertise to advise integrate and accelerate our customers outcomes from their digital transformation Our teams collaborate to transform insight into innovation In today s fast paced hybrid IT world being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities Deploy the right technology to respond quickly to market possibilities Join us and redefine what s next for you Job Family Definition Managed Services are made up of teams that provide remote offsite service customer access pre-sales post-sales and service delivery Technical teams focus is to solve various business systems and applications problems for customers onsite engineering personnel and Authorized Service Providers on standard specialized or complex systems Management Level Definition Applies advanced subject matter knowledge to manage staff activities in solving common and complex business technical issues within established policies Manages exempt individual contributors and or supervisors Has accountability for results of a major program in terms of cost direction and people management Provides guidance on process improvements and recommends changes in alignment with business tactics and strategy for area of responsibility Plans manages and monitors operational tactical activities of Staff Staff members work may involve strategic issues Recruits and supports development of direct staff members What you ll do Typically reports to MG2 or Director Additional guidance criteria Manages and controls activities within a single country or a sub-region which is part of a larger geographical Region Manages at least 4 employees and typically between 8 and 15 direct reports Span of Control guidelines may differ from these numbers Education and Experience Required Typically a Bachelor s degree or equivalent experience required 6-8 related experience in customer support with proven managerial abilities Knowledge and Skills Oversee the end-to-end delivery of managed security services such as threat monitoring incident response vulnerability management endpoint protection and other cybersecurity services Ensure services are delivered in compliance with Service Level Agreements SLAs and established security frameworks e g NIST ISO 27001 Monitor and measure the performance of managed security services identifying areas for improvement and ensuring high-quality service delivery Manage and coordinate teams responsible for delivering managed security services including security analysts engineers and consultants Collaborate with internal teams e g SOC engineering compliance to ensure seamless service delivery and resolution of client issues Provide leadership guidance and support to team members fostering a culture of accountability and continuous improvement What you need to bring 5 years of experience in managed security services cybersecurity delivery management or IT service management Proven track record of managing complex client relationships and delivering managed services Experience working with Security Operations Centers SOC or MSSPs is highly desirable Should have managed a team of Cyber Security engineers including SIEM Vulnerability IAM HSM etc Experience in at least 3 of the below products is desirable Microsoft Sentinel with Copilot Microsoft Defender including VA Thales HSM Cipher Trust Manager CyberArk PAM Nexus Smart ID Additional Skills Accountability Accountability Action Planning Active Learning Active Listening Bias Business Growth Business Planning Coaching Commercial Acumen Creativity Critical Thinking Cross-Functional Teamwork Customer Experience Strategy Customer Solutions Data Analysis Management Data Collection Management Inactive Data Controls Design Thinking Empathy Follow-Through Growth Mindset Intellectual Curiosity Inactive Long Term Planning Managing Ambiguity 5 more What We Can Offer You Health Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical financial and emotional wellbeing Personal Professional Development We also invest in your career because the better you are the better we all are We have specific programs catered to helping you reach any career goals you have whether you want to become a knowledge expert in your field or apply your skills to another division Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness We know varied backgrounds are valued and succeed here We have the flexibility to manage our work and personal needs We make bold moves together and are a force for good Let s Stay Connected Follow on Instagram to see the latest on people culture and tech at HPE india operations Job Services Job Level Manager 1 HPE is an Equal Employment Opportunity Veterans Disabled LGBT employer We do not discriminate on the basis of race gender or any other protected category and all decisions we make are made on the basis of qualifications merit and business need Our goal is to be one global team that is representative of our customers in an inclusive environment where we can continue to innovate and grow together Please click here Hewlett Packard Enterprise is EEO Protected Veteran Individual with Disabilities HPE will comply with all applicable laws related to employer use of arrest and conviction records including laws requiring employers to consider for employment qualified applicants with criminal histories