IT Service Delivery Manager
2 weeks ago
Responsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.Client Interaction: Work closely with clients to understand and meet their needs.Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.Budget Management: Plan and manage budgets for IT services.Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.Continuous Improvement: Identify and implement opportunities for improving IT service delivery Key Skills:Communication: Clear and effective communication with clients, team members, and stakeholders.Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.Adaptability: Ability to adapt to changing environments and handle unexpected challenges.Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.Compliance :Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.Qualifications:Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications: Preferred certifications include ITIL, PMP, or similar.Experience in BPO industry is requiredExperience: Proven experience in IT service management, with strong project management skills.Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
-
Service Delivery Manager
7 days ago
bangalore, India TECEZE Full timeService Delivery Manager – ITSM (ServiceNow) Position Overview The Service Delivery Manager (SDM) will oversee the end-to-end delivery of IT services via the ServiceNow ITSM platform , ensuring that all incidents, service requests, problems, and changes are handled effectively and within defined Service Level Agreements (SLAs) . The SDM will be responsible...
-
Manager Service Delivery
7 days ago
Bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
-
Manager Service Delivery
1 week ago
bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
-
Service Delivery Manager
1 week ago
bangalore, India NIIT Limited Full timeKey Responsibilities: Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates Work closely with instructional designers, facilitators, and operations teams to ensure...
-
Delivery manager service
2 weeks ago
Bangalore, India ThoughtFocus Full timeONLY IMMEDIATE JOINERS (0-10 days) Job Description Delivery Manager - Capital Markets (BFSI Domain) Location: Bangalore Experience: 15-18 Years Reports To: Delivery Head - Financial Services Must have strong experience in Capital Market domain Role Overview: We are seeking a seasoned Delivery Manager to lead large-scale technology programs within the Capital...
-
bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
-
Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
-
Service Delivery Manager
2 weeks ago
Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
-
Senior Service Delivery Manager
1 week ago
bangalore, India Aptimized Full timeSenior Service Delivery Manager Location: Hyderabad, India Please note: Only local candidates will be considered for this role. Reports to: CTO Department: Global Delivery, Service Delivery Group Budget/Revenue Responsibility: Yes Team Size: 100+ indirect reports Position Summary The Senior Service Delivery Manager is a senior leadership role within the...
-
Senior Service Delivery Manager
1 week ago
bangalore, India Mastek Full timeSenior Delivery Lead / Offshore Account Partner Location: Chennai or Bangalore Experience: 15–20 years Role Overview We are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring...
