IT Service Delivery Manager
12 hours ago
Responsibilities:Manage IT Services: Oversee the delivery of IT services to ensure they meet client expectations and contractual requirements.Develop Standards: Create and enforce service delivery standards and processes.Incident Management: Manage incidents to minimise downtime by supervising the remediation of IT Service problems.Performance Monitoring: Monitor and evaluate the performance indicators of IT Services. Track and report on the performance of IT services, addressing any deviations from standards.Client Interaction: Work closely with clients to understand and meet their needs.Compliance: Ensure all IT services comply with relevant laws, regulations, and company policies.Budget Management: Plan and manage budgets for IT services.Vendor Management: Maintain relationships with vendors and suppliers, negotiating contracts as needed.Collaboration: Coordinate with other IT managers and staff to ensure seamless service delivery.Continuous Improvement: Identify and implement opportunities for improving IT service delivery Key Skills:Communication: Clear and effective communication with clients, team members, and stakeholders.Leadership: Ability to lead and motivate a team, manage conflicts, and drive performance.Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.Project Management: Expertise in planning, executing, and overseeing projects to ensure timely delivery.Customer Service: Focus on understanding and meeting client needs, ensuring high levels of satisfaction.Technical Knowledge: Understanding of IT infrastructure, systems, and emerging technologies.Time Management: Efficiently managing time and prioritizing tasks to meet deadlines.Adaptability: Ability to adapt to changing environments and handle unexpected challenges.Attention to Detail: Ensuring accuracy and thoroughness in all aspects of service delivery.Compliance :Develop and maintain documentation related to IT compliance, including policies, procedures, risk assessments, and incident response plans.Ensure that documentation is up-to-date and readily accessible to relevant stakeholders, including auditors and regulatory agencies.Coordinate with legal and compliance teams to interpret and apply regulatory requirements to IT practices and procedures.Qualifications:Education: Typically requires a Bachelor's degree in Computer Science, Information Technology, or a related field.Certifications: Preferred certifications include ITIL, PMP, or similar.Experience in BPO industry is requiredExperience: Proven experience in IT service management, with strong project management skills.Skills: Excellent communication, problem-solving, and leadership skills. Knowledge of IT infrastructure and emerging technology trends
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Service Delivery Manager
19 hours ago
bangalore, India Intertec Softwares Pvt Ltd Full timeJOB TITLE: Service Delivery Manager - MBAJOB PURPOSE: To Manage Dynamics 365 finance and operations Implementation and SupportQUALIFICATION: BE/BTech/B.Sc./DiplomaEXPERIENCE: YearsCERTIFICATIONS: MANDATORY (CAPM/ PMP/ PRINCE2); DESIRABLE (AGILE, SCRUM)MANDATORY TRAININGS ATTENDED: Risk Management, EPM, Project Planners, ITSMREPORTING TO:...
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Manager Service Delivery
3 weeks ago
Bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Manager Service Delivery
5 days ago
Bangalore, India ReSource Pro Full timeDear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Manager Service Delivery
1 week ago
bangalore, India ReSource Pro Full timeDear Aspirant,We are ReSource Pro Operational Solutions Private Limited, BangaloreAbout Us:ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence. Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock....
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Service Delivery Manager
7 days ago
bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients. You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager
6 days ago
bangalore, India Publicis Sapient Full timeWe are looking for a seasoned Senior Service Manager for Application Management Services to join the Global IT Operation team. As the leader in production operation teams, you will build, drive and lead delivery teams in IT Operation Services offered to various clients.You would have had proven success in building and leading technology teams for technology...
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Service Delivery Manager
1 day ago
Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Service Delivery Manager
15 hours ago
bangalore, India Hewlett Packard Enterprise Full timeService Delivery Manager - Managed SecurityThis role has been designed as 'Hybrid' with an expectation that you will work on average 2 days per week from an HPE office Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and...
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Global Service Delivery Manager
13 hours ago
bangalore, India Talentgigs Full timeJob Title: Global Delivery ManagerLocation : ChennaiRole OverviewWe are seeking a Global Delivery Manager with strong experience in IT Services and IT Consulting delivery environments. The ideal candidate will be a go-getter with hands-on leadership experience managing global client engagements—particularly across the US and international markets—and a...
