Senior Service Delivery Manager
1 week ago
Senior Delivery Lead / Offshore Account Partner Location: Chennai or Bangalore Experience: 15–20 years Role Overview We are seeking a seasoned delivery leader with strong technical depth and proven experience managing both delivery and client/account responsibilities. This role serves as the primary offshore liaison for client stakeholders—ensuring timely, high-quality delivery while also nurturing account growth. The position is intended to transition into a full-fledged Account Manager (AM) role as the account scales. Candidate Requirements 1. Senior PM + Strong Technical Background 15-20 years years of IT experience with solid project/program management expertise. Strong technical foundation with exposure to architecture, solutioning, and platform understanding . Ability to engage deeply with technical teams and manage complex delivery environments independently. 2. Dual Responsibilities: Delivery + Account Management Demonstrated experience handling both: Delivery Management: end-to-end execution, stakeholder communication, quality & timeliness, issue resolution. Account Management: client engagement, opportunity mining, demand generation, relationship building. Willing and capable of growing into a full Account Manager role over time. Strong understanding of processes, culture, governance, compliance, and engagement models . 3. Financial Services / BFSI Experience Solid experience in Financial Services / Banking delivery environments. Key Responsibilities Client & Account Management Act as the primary offshore point of contact for hiring managers and client stakeholders. Build, strengthen, and maintain strong client relationships through frequent engagement and onsite interactions. Anticipate client needs proactively and ensure seamless delivery and staffing support. Delivery Management Lead end-to-end delivery of profiles and technical resources aligned with client expectations. Handle escalations, client feedback, and drive continuous improvements in delivery processes. Collaborate with internal recruitment and delivery teams to meet demand forecasts and SLAs. Governance & Compliance Participate in governance forums, service reviews, and supplier meetings. Ensure compliance with internal and client-defined processes, reporting structures, and audit requirements. Demand Generation & Growth Identify new opportunities and contribute to account expansion. Generate additional offshore demand through consistent performance and client confidence. Support strategic account maturation in partnership with onshore and leadership teams. Required Skills & Experience 15-20 years of delivery management and client-facing experience in IT services or staffing. Strong communication, stakeholder management, coordination, and problem-solving abilities. Deep understanding of IT hiring, resource management, and delivery operations . Experience managing offshore teams and scaling delivery capacity. Ability to travel within India for client engagements as needed.
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Senior Service Delivery Manager
1 week ago
bangalore, India Aptimized Full timeSenior Service Delivery Manager Location: Hyderabad, India Please note: Only local candidates will be considered for this role. Reports to: CTO Department: Global Delivery, Service Delivery Group Budget/Revenue Responsibility: Yes Team Size: 100+ indirect reports Position Summary The Senior Service Delivery Manager is a senior leadership role within the...
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Senior Service Delivery Manager
4 days ago
bangalore, India Apexon Full timeAbout Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core...
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Senior Service Delivery Manager
4 days ago
bangalore, India Apexon Full timeAbout Apexon:Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core...
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Senior Service Delivery Manager
4 weeks ago
bangalore, India Apexon Full timeAbout Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core...
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Senior Service Delivery Manager
5 days ago
bangalore, India Apexon Full timeAbout Apexon: Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core...
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Senior Service Delivery Manager
7 days ago
bangalore, India beBeeManager Full timeService Delivery LeadershipPalo Alto Networks is a leading cybersecurity company committed to safeguarding our digital way of life. We're disrupting traditional methods and striving for a world where each day is safer and more secure than the one before.We're seeking an experienced Senior Service Delivery Manager who will oversee the customer lifecycle and...
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bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
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Senior Service Delivery Manager
1 week ago
bangalore, India Marsh McLennan Full timeWe are seeking a talented individual to join our Core Technology Services Value Management office at MMC Tech .This role will be based in Gurgaon/ Noida. This is a hybrid role that has a requirement of working at least three days a week in the office. What can You Expect : A Value Management office - Service Delivery Manager is responsible for tracking and...
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Service Delivery Manager
2 weeks ago
Bangalore, India TECEZE Full timeService Delivery Manager — IT Infrastructure Services (Network · Cloud · Server · Storage · Telephony · Staffing · Digital Workplace) Function: Service Delivery Reports to: Head of Service Delivery/Operations Director Seniority: Hands-on Manager (player–coach) Team: Manages 2–5 Service Delivery Coordinators while also acting as an individual...
