Vice President-service Delivery Leader

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Vice President-Supply Chain Services - Operations Leader This Genpact leadership position is responsible for overseeing supply chain and service operations for manufacturing vertical ensuring that deliveries meet both customer expectations and organizational requirements The role includes managing client relationships meeting contract commitments and making key business decisions It also involves hands-on involvement in customer care employee management quality control workforce planning mentoring and training Furthermore the leader is expected to drive operational growth by identifying new opportunities within existing accounts and seeking out new clients to grow the business A core duty of this position is to display thought leadership by proactively presenting clients with innovative supply chain solutions Using industry knowledge and best practices help organizations streamline processes and tackle complex problems This focus on thought leadership reinforces Genpact s role as a strategic partner building client trust and facilitating long-term business transformation The ideal candidate will combine strategic vision with operational excellence leveraging data-driven insights to continually improve service delivery and drive innovation This role requires a collaborative mindset the ability to communicate effectively across all levels of the organization and a passion for solving complex challenges in a fast-paced global environment The Operations Leader will play a pivotal part in fostering a culture of accountability inclusivity and continuous learning ensuring that teams remain agile and motivated to exceed performance targets Responsibilities P L Responsibility Accountable for overseeing Profit Loss P L management for designated accounts and ensuring the achievement of established financial objectives Implement robust cost management and resource allocation strategies to optimize profitability without compromising service quality Collaborate with finance and commercial teams to drive revenue growth margin improvement and overall account health Operational Excellence Champion the strategic oversight and seamless execution of service delivery across all supply chain functions including design analysis documentation and client support Ensure the highest standards of operational performance by driving adherence to SLAs KPIs timelines and rigorous quality benchmarks Lead transformation initiatives focused on process optimization innovation and automation to enhance organizational efficiency and impact Business Growth Strategic Planning Identify shape and capitalize on account growth opportunities by understanding evolving market dynamics and client challenges delivering tailored solutions that advance client objectives Collaborate with business development and solutioning teams to expand supply chain service offerings and value creation across strategic accounts Oversee contract renewals drive upselling initiatives and craft forward-thinking proposals to secure long-term business growth Stakeholder Engagement Relationship Management Serve as the executive sponsor and primary point of contact for senior client stakeholders building trusted partnerships and advocating for client needs at the enterprise level Foster collaborative relationships with internal and external leadership ensuring alignment of strategic objectives and consistent client satisfaction Governance Performance Leadership Establish and govern robust frameworks for performance management including structured reviews weekly monthly quarterly and executive dashboards Provide strategic guidance in identifying and mitigating delivery risks implementing corrective and preventive measures to ensure uninterrupted service excellence Enterprise Talent Leadership Inspire and lead diverse high-performing supply chain teams across geographic locations and delivery models fostering a culture of inclusivity innovation and continuous learning Direct enterprise-wide talent strategies including optimal resourcing leadership development succession planning and skills enhancement to future-proof delivery capabilities Promote collaboration ownership and excellence ensuring teams are motivated and enabled to exceed ambitious performance targets Qualifications Skills Minimum Qualifications Bachelor s or master s degree in business administration or engineering Mechanical Electrical Civil or equivalent discipline overall experience in services delivery with experience in supply chain domain and leadership role managing client accounts Significant experience in supply chain domain planning demand forecasting S OP Production planning and Logistics in Manufacturing BPO industries Should have experience of Solution Identification and Transitions End to end ownership in terms of understanding the current scenario and stabilization of supply chain processes for the assigned client onsite or remotely ensuring client happiness and smooth transition to company s operations team Proven track record of managing complex supply chain and services projects and cross-functional teams Strong client-facing skills with experience handling executive stakeholders Expertise in governance models performance management and issue resolution Commercial awareness with the ability to spot and develop account growth opportunities Experience with ERP tools and platforms used in supply chain such as SAP Oracle etc and project management tools Excellent relationship management influencing skills Storytelling Executive presence Rich experience in Resource Management Staffing or Recruitment or extensive operations experience Preferred Skills Experience in managing global delivery teams and multiple service lines Exposure to industries such as Utilities Manufacturing Energy or Infrastructure Supply chain domain certification such as CPIM CSCP ASTL are highly preferred Certifications such as PMP Six Sigma or ITIL for service governance and delivery excellence are a plus Key Performance Indicators KPIs Account growth revenue scope resource count Customer satisfaction score CSAT NPS Delivery quality and defect rate Team engagement and retention Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training