Service Delivery Officer

1 day ago

Bangalore H S R layout Branch Banking Karnataka Rest of India Equitas Small Finance Bank Full time ₹ 8,00,000 - ₹ 12,00,000 per year
RoleCategoryParametersParameter Weight %MetroUrbanSURuralService Delivery OfficerQuantitative ParametersMoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker)15%NANANANAService Delivery OfficerQuantitative ParametersMapped Book: 3% MoM TRV Growth of Mapped Book20%

Service Delivery OfficerCustomer EngagementWelcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch)10%NANANANAService Delivery OfficerCustomer EngagementBranch Customer Base: Conduct customer events in Branches (min 2 per Month)10%NANANANAService Delivery OfficerPortfolio ManagementBranch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption)15%NANANANAService Delivery OfficerPortfolio ManagementBranch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking10%

Service Delivery OfficerPortfolio ManagementMapped Book : Product Penetration Index (Average Growth @ Portfolio Level) @ 0.1 per Month10%

Service Delivery OfficerBranch OperationsLobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management  - Nil customer escalations10%NANANANA

100%

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    1 day ago

    Branch Banking>Rest of India >Karnataka>Karnataka>Bangalore >Bangalore >Karnataka>>H S R layout Equitas Small Finance Ltd Full time ₹ 1,04,000 - ₹ 3,12,000 per year

    Service Delivery Officer Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Delivery Officer Quantitative Parameters MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker % NA NA NA NA Service Delivery Officer ...

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