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Customer Service Officer

2 weeks ago

Branch BankingRest of India KarnatakaKarnatakaBangalore Bangalore KarnatakaINDIRA NAGAR Equitas Small Finance Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Customer Service Officer

Role Category Parameters Parameter Weight % Metro Urban SU Rural CSO Service Quality Welcome calling and onboarding Customers (100% of NTB A/cs of the Branch % NA NA NA NA CSO Quantitative Parameters MoM CASA NTB (Nos % CSO Quantitative Parameters Incremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs % CSO Quantitative Parameters LI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income % CSO Portfolio Management 3% MoM TRV Growth of Mapped Book % NA NA NA NA CSO Portfolio Management Mapped Book Customer meetings Coverage 5% NA NA NA NA CSO Portfolio Management Primary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book 5% NA NA NA NA CSO Compliance and Controls Audit Ratings: Branch Medium Risk or below
Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking
Timely Revert and rectification of audit findings % NA NA NA NA CSO Compliance and Controls Nil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting % NA NA NA NA

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