It Service Delivery Manager
3 days ago
Company Overview EIL Global IT Solutions and Services Pvt Ltd headquartered in Adelaide Australia is a renowned provider of IT services across the Asia Pacific and EMEA regions With expertise in desktops servers networks and data center technologies EIL Global leads enterprises through digital transformation Our comprehensive services span the entire IT Infrastructure spectrum augmented by AIOPS AI-driven Workforce Automation and Blockchain solutions supporting clients evolving technological needs Job Overview Join EIL Global as an IT Service Delivery Manager a senior-level position based in Bangalore Urban Chennai or Cochin This is a full-time role demanding 7 to 10 years of experience in IT service delivery The candidate will oversee delivery processes ensuring high-quality IT services are provided to our clients The role emphasizes leadership in service management and requires expertise in incident and project management along with vendor coordination Qualifications and Skills A minimum of 7 years of professional IT service management experience is required to be considered for this role Must have strong skills in incident management this includes minimizing impacts planning strict adherence and quick resolutions Mandatory skill Extensive project management experience is essential for developing and executing IT projects successfully Mandatory skill Proven expertise in vendor management is mandatory to ensure efficient service delivery and maintaining strong vendor relationships Mandatory skill ITIL certification is a prerequisite providing a solid foundation in service management principles and improving service delivery cycles Effective service management skills are required for deploying monitoring and advancing IT services to meet client demands efficiently Problem management experience is required to reduce the impact of repeated issues with effective identification and solution strategies Capability in process improvement driving enhancements to service processes through innovative and evidence-based practices A highly experienced in risk assessment identifying potential challenges in project delivery and structuring mitigative action plans Roles and Responsibilities Lead the IT service delivery team to ensure high-quality service support and delivery to clients across regions Manage incident resolution processes efficiently and collaborate on minimizing impact and retaining service continuity for clients Coordinate and oversee various IT projects ensuring alignment with client expectations timelines and budget requirements Establish and maintain strong vendor relationships monitor vendor performance and ensure service commitments are met Implement ITIL processes to standardize service delivery activities and promote continuous service improvements Develop and implement problem management procedures to systematically address and resolve recurring IT issues Identify opportunities for process improvements and lead initiatives to drive enhancements in IT service management practices Conduct risk assessments for service initiatives developing strategies to mitigate potential risks and align with business goals
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Bangalore, Karnataka, India worldline Full timeWe use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as...
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Bangalore, India ReSource Pro Full timeGreetings from Re Source Pro!!!. Thank you for exploring a career at Re Source Pro. With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at Re Source Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description: Job Title : Manager -...
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Manager, service delivery
1 week ago
Bangalore, India ReSource Pro Full timeGreetings from Re Source Pro!!!. Thank you for exploring a career at Re Source Pro. With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at Re Source Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description: Job Title :...
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bangalore, India ReSource Pro Full timeGreetings from ReSource Pro!!!.Thank you for exploring a career at ReSource Pro.With reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at ReSource Pro. If you’re interested in learning more, please refer to the Job description below in this mail. Job Description:Job Title : Manager - Service...
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Bangalore, India ReSource Pro Full timeWith reference to call received from Resource Pro, we would like to inform you we are Hiring for Manager, SDU at Re Source Pro. Job Title : Manager - Service Delivery Report to : Service Delivery - Director Department : Service Delivery Unit Leading the Service Delivery team, managing conflicts, and ensuring the team’s processes and tasks are carried out...
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