Service Delivery Manager

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Reject All Cookies Accept All Cookies Press Tab to Move to Skip to Content Link VIEW JOBS Service Delivery Manager This is Worldline We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid The solutions our people build today power the growth of millions of businesses tomorrow From your local coffee shop to unicorns and international banks From San Francisco to Auckland We are in every corner of the world in every part of commerce And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers Together we shape the evolution The Opportunity At Worldline our technology addresses the persistent challenges of the payment world We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies If you are a highly skilled service delivery manager who has a creative mind and passionate about delivering quality code then get ready to join our company We have many hardworking and dedicated peers that would love for you to work with them We are committed to continuous improvement We are always looking for new and innovative ways to improve quality reduce costs build excellent solutions and grow customer happiness We would like to welcome an organized innovative and process driven colleague to our team Governance Coordinate various internal and external meetings covering topic like governance service delivery SLA reporting and incident escalation Cooperate with CPOs and Financial Controllers for the follow up of the financials figures related to the issuing services Cooperate with Tribe management team for the follow up of the People Equation of the tribe Operational excellence Follow up operational dashboards and coordinate needed actions with external and internal stakeholders Collect and follow up risks linked to issuing services and promote and coordinates definition and execution of mitigation actions with the relevant stakeholders Onboard customer demands and coordinate collection of estimates and preparation of the offer with all involved stakeholders Ensure that all the service delivery processes Incident change and problem management are correctly applied that the related SLA are respected and act versus stakeholders in case of deviations Control that all the needed service related activities are planned and executed Follow up execution results and related action plans Proactively propose service improvements to internal and external stakeholders Proactively take action for preventing possible issues Signs of success You are team oriented but can also work independently You demonstrate a high degree of independence and self-motivation You stay up to date with new technologies and systems and can quickly learn about them You communicate complex procedures to other colleagues You collaborate clearly with colleagues and to customers according to their technical skill level Shape the evolution We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow Here you ll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go Join our global team of 18 000 innovators and shape a tomorrow that is yours to own Learn more about life at Worldline at We are proud to be an Equal Opportunity employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression age status as an individual with a disability or any applicable legally protected characteristics LI-SK1 Information at a Glance Request ID 298501 Posting Start Date 6 4 25 Job Area Technology Work Site Hybrid Contract Type Permanent Brand Worldline Job Location India - Bengaluru India - Pune xc3x97 Cookie Settings When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are necessary for the website to function and cannot be switched off in our systems They are usually only set in response to actions made by you which amount to a request for services such as setting your privacy preferences logging in or filling in forms You can set your browser to block or alert you about these cookies but some parts of the site will not then work These cookies do not store any personally identifiable information Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another