Service and Operations Manager

3 days ago


Branch BankingRest of India KarnatakaKarnatakaBangalore Bangalore KarnatakaK G Road Equitas Small Finance Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Service & Operations Manager Role Category Parameters Parameter Weight % Metro Urban SU Rural Service Operations Manager (MSS) Service Quality A/c Opening Success% (FTR) * 90 % FTR in SA/CA, Process accounts with 100% FTR * Needs curing under control % NA NA NA NA Service Operations Manager (MSS) Service Quality Customer Onboarding and Engagement (Active: 60%, Primary:30% and PH - min 2 at M2 level % NA NA NA NA Service Operations Manager (MSS) Quantitative Parameters MoM CASA NTB (Nos % Service Operations Manager (MSS) Quantitative Parameters MoM Incremental CASA AMB Value (Through NTB Accounts) (Rs Lacs % Service Operations Manager (MSS) Quantitative Parameters LI + GI+ MF + Assets - Net Revenue in Rs lacs - Yearly Income 5% Service Operations Manager (MSS) Portfolio Management Deepening : 3% MoM TRV Growth in mapped accounts 5% NA NA NA NA Service Operations Manager (MSS) Portfolio Management Mapped Book Coverage (Customer meetings for Mapped Book % NA NA NA NA Service Operations Manager (MSS) Customer Satisfaction Product Holding of Branch & Customer Testimonials 5% NA NA NA NA Service Operations Manager (MSS) Compliance and Controls Audit Ratings: Branch Medium Risk or below Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking Timely Revert and rectification of audit findings % NA NA NA NA Service Operations Manager (MSS) Compliance and Controls Ensuring Operational Instructions are followed as per bank guidelines (Exhaustive online BOM Checklist to be followed strictly) * Ageing of suspense accounts < 7 days, Mointoring of Suspense account to keep in control * ATM & Vault EOD - CBR ,To be updated on daily basis without error apart from Technical error * BCP as per process * Maintaining CRL within limits * Exhaustive Checklist need to be complied in total % NA NA NA NA Service Operations Manager (MSS) Compliance and Controls Control on Clearing balances: * To ensure all excess funds 10L and above transferred to HO (Applicable for Non-CTS centres Only) * Timely submission of BRS For CTS locations & Non CTS Locations :: Controls implemented in regard to Clearing as per Checklist like, OW clg checking / UV checks and other controls. NIL TOD entries and recoveries / Timely reverts and closure % NA NA NA NA 100%



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