Head Crm

7 days ago

Pune, Maharashtra, India Anshul Group Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • Develop and execute the CRM strategy to enhance customer engagement, retention, and loyalty.
  • Lead and manage the CRM team, setting objectives, monitoring performance, and ensuring alignment with business goals.
  • Oversee the implementation, customization, and optimization of CRM platforms.
  • Analyse customer data and insights to identify opportunities for improving customer experience and targeting specific customer segments.
  • Design and implement automated workflows and campaigns across multiple channels (email, SMS, push notifications, etc.).
  • Work closely with marketing, sales, customer service, and IT teams to ensure CRM initiatives are integrated with other business systems and processes.
  • Manage the CRM database, ensuring accurate, up-to-date, and segmented customer information.
  • Track, measure, and report on CRM performance, customer engagement metrics, and campaign success.
  • Continuously optimize CRM processes based on performance data and customer feedback.
  • Stay up to date with CRM best practices, industry trends, and emerging technologies.
  • Implement customer feedback systems to gather insights for improving customer satisfaction and retention.
  • Coordinate with IT and other departments to ensure CRM system integration with other platforms (e.g., ERP, marketing automation tools).
  • Ensure data privacy and compliance with relevant laws and regulations.
  • Provide training and support to teams on CRM system usage and best practices.
  • Prepare regular reports for senior management, providing insights on CRM activities and recommendations for improvement.
  • Foster a customer-centric culture across the organization, ensuring that all departments understand the importance of CRM.

Required Qualifications:

  • Educational Qualification:

    Bachelors or Master's degree in Business Administration, Marketing, Information Technology, Real Estate, or a related field.
  • Experience:

    Minimum 9-15 years of progressive experience in CRM management, preferably within the real estate sector or related industries, with at least 5 years in a leadership or managerial role.

  • Head of CRM and Digital

    3 hours ago

    Pune, Maharashtra, India Talks About People HR Solutions Full time

    App Head – Consumer Growth Location: Pune, India Experience: 13–16 Years We're looking for an App Head to lead demand-side growth for our consumer app. Leading product, marketing & data-driven strategies Start-up/fast-paced environment experience preferred &##

  • CRM / Presales Head - Real Estate

    4 days ago

    Pune, Maharashtra, India Wisteria Properties Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: PuneExperience Required: 5 -10 years in Presales, preferably in Real Estate or related industries Key Responsibilities:Team Leadership & ManagementLead, train, and mentor the presales team including tele callers, CRM executives, and customer engagement specialists.Define KPIs and track team performance; ensure adherence to SLAs for lead response...

  • Head of Global Sales

    2 weeks ago

    Pune, Maharashtra, India Sales & Profit Full time

    We are looking for Head- Global Sales for our IT services business. In this role, you will based at Pune Head office and report to CEO - India. In this high impact role you will enable the success of companies' aggressive growth plansby acquiring new customers in global markets. You will lead, coach and develop a world class Inside Sales team andSales...

  • Sales Head

    5 days ago

    Pune, Maharashtra, India Clarion Technologies Full time US$ 1,50,000 - US$ 2,00,000 per year

    About the RoleWe are looking for Head- Global Sales for our IT services business. In this role, you will based at Clarions Pune Head office and report to CEO - India. In this high impact role you will enable the success of Clarions aggressive growth plans by acquiring new customers in global markets. You will lead, coach and develop a world class Inside...

  • Branch Head

    6 days ago

    Pune, Maharashtra, India Dorby Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    We're Hiring: Branch Head – Pune Location: Pune, Maharashtra Industry: Laminates / Building Materials Experience: 5–9 Years Qualification: Graduate (MBA Preferred) Job Type: Full-Time Ready to take charge and lead growth in one of the fastest-moving segments in building materials? We're looking for a dynamic, strategic, and sales-driven Branch Head to...

  • Head Customer Relationship Management

    7 days ago

    Pune, Maharashtra, India Florazur Hr Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Salary: As per market standards, Salary no bar for right and potential candidate it can be negotiableExperience: 7+ years in CRM (Real Estate sector preferred); Candidates with 12+ years are also considered.Job Overview:We are looking for a dynamic and experienced CRM Head to lead our post-sales customer journey. You will be the key driver of customer...

  • Head of Global Sales

    1 week ago

    Pune, Maharashtra, India Sales & Profit Full time

    We are looking for Head- Global Sales for our IT services business. In this role, you will based at Pune Head office and report to CEO - India. In this high impact role you will enable the success of companies' aggressive growth plans by acquiring new customers in global markets. You will lead, coach and develop a world class Inside Sales team and Sales...

  • Head of Global Sales

    6 days ago

    Pune, Maharashtra, India Sales & Profit Full time

    We are looking for Head- Global Sales for our IT services business. In this role, you will based at Pune Head office and report to CEO - India. In this high impact role you will enable the success of companies' aggressive growth plansby acquiring new customers in global markets. You will lead, coach and develop a world class Inside Sales team andSales...

  • Head of Global Sales

    2 weeks ago

    Pune, Maharashtra, India Sales & Profit Full time

    We are looking for Head- Global Sales for our IT services business. In this role, you will based at Pune Head office and report to CEO - India. In this high impact role you will enable the success of companies' aggressive growth plansby acquiring new customers in global markets. You will lead, coach and develop a world class Inside Sales team andSales...

  • Head of DSA

    2 weeks ago

    Pune, Maharashtra, India e-Hireo Full time

    JOB DESCRIPTIONExperience : YrsLocation : PuneDesignation : VP / Deputy VP - Head of DSA (Direct Seling Agent)Role Summary:The Head of DSA – Unsecured Loans will be responsible for driving business growth through the DSA (Direct Selling Agent) channel for unsecured lending products such as personal loans, business loans, and consumer durable loans. This...