Head Customer Relationship Management

3 days ago

Pune, Maharashtra, India Florazur Hr Solutions Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Salary: As per market standards, Salary no bar for right and potential candidate it can be negotiable

Experience: 7+ years in CRM (Real Estate sector preferred); Candidates with 12+ years are also considered.

Job Overview:

We are looking for a dynamic and experienced CRM Head to lead our post-sales customer journey. You will be the key driver of customer satisfaction, payment collections, documentation, possession process, and overall relationship management.

Key Responsibilities:

  • Lead the CRM team and manage end-to-end customer lifecycle post-booking.
  • Ensure smooth documentation, agreement execution, and timely collections.
  • Handle customer queries, grievances, and post-possession support.
  • Coordinate with Sales, Legal, Finance, and Projects teams.
  • Enhance customer experience and loyalty through efficient systems and communication.

Requirements:

  • 7+ years of CRM experience, preferably in real estate, residential or commercial sector.
  • Strong leadership, communication, and problem-solving skills.
  • Hands-on experience with CRM software and real estate processes.
  • Customer-first mindset with a sharp eye on operational efficiency.
  • Candidates Preferred who can join from immediate to 15 days timeframe.
  • Candidates should be from Pune and PCMC regions only, relocation and outside Pune candidates don't apply

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