Customer Relationship Manager

1 day ago

Pune, Maharashtra, India B U Bhandari Auto Lines Pvt Ltd Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Job Description: Template

We are looking for an experienced customer relation manager to join our team. As a CRM, you will ensure that our customers receive great customer service. You'll be responsible for promptly addressing their inquiries and resolving any issues.

If you are an expert in handling client inquiries, adept at collaborating with other departments to optimise customer experience and have a passion for customer service, you are the ideal candidate for us.

We offer an attractive pay package, comprehensive health benefits, and opportunities for career progression within the company. Our commitment to fostering diversity and inclusivity means we welcome candidates of all backgrounds to apply.

Your role

  • Establish and maintain positive relationships with existing clients.
  • Provide prompt, efficient, and satisfactory responses to customer inquiries.
  • Identify opportunities for improving the customer experience and provide feedback to relevant teams and departments.
  • Analyse customer data to identify patterns and insights; and leverage this information to enhance customer relationship management strategies.
  • Collaborate with other departments (marketing, sales, logistics, and product development) to optimise the existing customer experience journey.

Your tasks

  • Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
  • Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
  • Monitor customer feedback regularly and identify areas of improvement in our products and services.
  • Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.

Your profile

  • A bachelor's degree in a relevant field, such as marketing, business administration, communication, or customer relationship management.
  • 2+ years of experience in a customer-facing role.
  • Successful record of developing and implementing customer relations strategies.
  • Strong problem-solving abilities with time management skills.
  • Fluency in English, Hindi and at least one regional language.
  • Persuasive communication and interpersonal skills to collaborate effectively with internal teams like marketing and product development and integrate customer feedback into the company's strategies and initiatives.
  • A customer-centric attitude to handle challenging client situations.

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Ability to commute/relocate:

  • Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

  • Customer Relationship Manager

    4 days ago

    Pune, Maharashtra, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    Customer Relationship ManagerKey Responsibilities:Built and maintained strong relationships with existing customers through regular communication.Understood customer needs, requirements, and preferences to offer relevant products and services.Identified opportunities to increase revenue through cross-selling and upselling.Managed accurate customer data and...

  • Customer Relationship Manager

    1 week ago

    Pune, Maharashtra, India beBeeCustomerRelationship Full time ₹ 5,00,000 - ₹ 7,00,000

    Job Title: Customer Relationship Manager">About the Role: We are seeking a skilled and dedicated individual to join our team as a Customer Relationship Manager. In this role, you will be responsible for developing and implementing customer retention strategies, under the guidance of senior team members, to meet targets and KPIs.">Responsibilities: Assist in...

  • Customer Relationship Manager

    1 day ago

    Pune, Maharashtra, India UC Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage customer relationships using CRM software* Collaborate with cross-functional teams on CRM initiatives* Develop & execute CRM strategies for customer satisfaction

  • Customer Relationship Manager

    1 day ago

    Pune, Maharashtra, India YMF Edutech Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Collaborate with cross-functional teams on strategic initiatives* Manage customer relationships through exceptional service & support* Monitor key performance indicators & report findings

  • Customer Relationship Manager

    1 day ago

    Pune, Maharashtra, India aCCURATE rISK mANAGERS AND iNSURANCE bROKERS pVT lTD Full time ₹ 25,000 - ₹ 35,000 per year

    .Customer Relationship ManagerJob descriptionLocation: Kothrud, Punesalary: Company DescriptionAccurate Risk Managers and Insurance Brokers located at Pune Kothrud is a premier Insurance Consulting and Risk Advisory firm, widely recognized as a leading Employee Benefits Consultant within the insurance sector. We specialize in delivering comprehensive...

  • Customer Relationship Manager

    4 days ago

    Pune, Maharashtra, India beBeeCustomer Full time US$ 5,00,000 - US$ 10,00,000

    Key Role:We are seeking a Customer Success Associate to join our team. This role is part of the Customer Success Team, which handles both inbound and outbound customer interactions.Primary Responsibilities:Manage customer relationships to ensure high levels of satisfactionProvide timely support and resolution to customer inquiriesWork closely with internal...

  • Customer Relationship Manager

    1 day ago

    Pune, Maharashtra, India Top Mentor Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Customer Relationship Manager at TopMentor, you will be the first point of contact for potential learners. Your role will involve engaging with leads via phone calls, understanding their learning goals, clearly explaining course details, and guiding them toward enrolling in the right program.Key Responsibilities:Call and connect with incoming leads...

  • Customer Relationship Advocate

    4 days ago

    Pune, Maharashtra, India beBeeCustomerRelationship Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role: Customer Relationship ManagerWe are seeking an experienced and skilled Customer Relationship Manager to join our team.The ideal candidate will have a proven track record of delivering exceptional customer service, managing relationships, and driving business growth. About the Job:This is an exciting opportunity for a motivated and results-driven...

  • Customer Relationship Growth Manager

    1 day ago

    Pune, Maharashtra, India beBeeRelationship Full time ₹ 9,00,000 - ₹ 12,00,000

    Key Account ManagerThe successful Key Account Manager will be responsible for building and maintaining strong relationships with existing customers to increase sales, improve customer satisfaction, and drive business growth.Develop and implement effective sales strategies to meet revenue targets and exceed customer expectations.Collaborate with internal...

  • Customer Relationship Executive

    1 day ago

    Pune, Maharashtra, India Domestic cluster enterprise Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    customer relationship executive" is a company employee responsible for managing and building relationships with customers by actively interacting with them, addressing their concerns, and ensuring a positive experience to promote customer loyalty and retention, often utilizing CRM tools to track interactions and data.