Customer relationship officer

2 weeks ago

Pune, Maharashtra, India FirstCry (BrainBees Solutions Ltd.) Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Join , a leading name in the Retail Apparel and Fashion industry, as a Customer Relationship Officer. In this pivotal role, you will be at the forefront of enhancing customer satisfaction and loyalty by providing exceptional service and support. Your primary responsibilities will involve managing customer queries, resolving issues efficiently, and ensuring a seamless shopping experience for our valued clients. By leveraging excellent communication skills and a customer-centric approach, you will contribute to building strong relationships and fostering trust with our clientele. As part of a dynamic team, you will have the opportunity to work in a fast-paced environment, where your insights and problem-solving abilities will drive customer engagement and retention. If you are passionate about delivering outstanding customer service and thrive in a collaborative setting, this role offers a rewarding career path with growth opportunities within .

Tasks

  • Respond to customer inquiries and provide product information in a friendly manner.

  • Resolve customer complaints and escalate issues when necessary to ensure satisfaction.

  • Maintain accurate records of customer interactions and transactions.

  • Collaborate with the sales and product teams to stay updated on new arrivals and promotions.

  • Gather customer feedback and share insights with management to improve service quality.

Requirements

  • Strong communication skills to effectively engage with customers and understand their needs.

  • Experience in retail or fashion industry is a plus, but a passion for helping customers is a must.

  • Ability to multitask and manage time efficiently in a fast-paced environment.

  • Proficiency in using CRM software and basic computer applications.

  • Problem-solving skills with a customer-first attitude to ensure satisfaction and loyalty.

Benefits

Of

Join as a Customer Relationship Officer to enhance customer experiences in the dynamic retail fashion industry. Elevate your career with us, where innovation meets customer delight.

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