Customer Relationship Management Specialist

Position
:
Customer Relationship Management (CRM) Executive

Location
: Koregaon Park, Pune

Working Hours
: 11:00 AM to 7:00 PM (Monday to Saturday)

Salary
: Competitive, based on experience (with performance-based increment after 6 months)

About Us
:

VogueForge Atelier Pvt Ltd is a trend-driven, multi-brand fashion company with over 12 years of experience in the apparel industry. With four successful in-house brands and a rapidly growing e-commerce presence, we are now looking for a
Customer Relationship Management (CRM) Executive
to join our dynamic team. This role is crucial to building and maintaining strong relationships with our clients, enhancing customer loyalty, and driving growth through targeted CRM strategies.

Role Summary
:

As the
Customer Relationship Management (CRM) Executive
, you will be responsible for maintaining and enhancing customer relationships, increasing brand loyalty, and driving sales growth. You will need to manage a variety of client-facing tasks, including cold calling, handling client inquiries, and ensuring that our clients have a positive experience with our fashion products. Your role will also include monitoring sales performance, working with the marketing team to implement customer-centric campaigns, and identifying opportunities to improve customer retention.

Key Responsibilities
:

1. Customer Relationship Management
   :

2. Build and maintain strong relationships with existing clients through regular follow-ups and personalized communication.

3. Provide top-notch customer service to ensure high levels of client satisfaction.

4. Understand client needs, resolve any issues, and ensure that clients' expectations are met.

5. Cold Calling & Lead Generation
   :

6. Proactively reach out to potential clients via cold calling to introduce new product lines and promotions.

7. Follow-up on leads and ensure conversion into sales opportunities.

8. Maintain a positive and professional attitude during calls, and effectively communicate the value proposition of our products.

9. Client Handling & Sales Targets
   :

10. Meet sales targets and KPIs set for customer acquisition and retention.

11. Upsell and cross-sell products by identifying opportunities based on client behavior and needs.

12. Provide feedback to the sales and marketing teams on customer preferences and concerns to refine future strategies.

13. Collaboration with Sales & Marketing Teams
    :

14. Work closely with the sales and marketing teams to align CRM efforts with ongoing campaigns.

15. Ensure a seamless handover of customer insights and updates between CRM and marketing teams.

16. CRM Reporting & Analytics
    :

17. Track customer interactions and sales data using CRM tools and provide reports on key metrics such as customer satisfaction, retention rates, and sales performance.

18. Regularly update CRM records to ensure accurate and current customer data.

19. Client Feedback & Continuous Improvement
    :

20. Collect customer feedback and suggestions to help enhance the customer experience.

21. Work on strategies to continuously improve customer retention and satisfaction.

Skills & Qualifications
:

• Education
  : Bachelor's degree in Marketing, Business Administration, or a related field.
• Experience
  : 1–3 years of experience in customer relationship management or sales, preferably in the
  fashion retail
  industry.
• Fluent in English
  : Excellent communication skills with the ability to converse fluently in English, both written and spoken.
• Sales & Target Driven
  : Experience in achieving sales targets in a retail or service environment, with a strong focus on customer satisfaction.
• Cold Calling & Client Handling
  : Strong expertise in
  cold calling
  ,
  client engagement
  , and handling client inquiries in a professional manner.
• Proficient in CRM Software
  : Familiarity with CRM software and tools for managing customer relationships, sales data, and reporting.
• Fashion Industry Knowledge
  : Experience in fashion retail or a genuine interest in fashion, especially e-commerce, is preferred.
• Female Candidates Only
  : This position is open to female candidates only as per the specific requirements of the role.

Why Join Us?

• Impact
  : Play a key role in maintaining customer loyalty and ensuring our clients' satisfaction, directly contributing to business growth.
• Dynamic Environment
  : Join a team where creativity, client engagement, and data-driven decision-making are encouraged.
• Learning & Growth
  : Work with experienced professionals in a fast-growing fashion brand, with opportunities for career advancement.
• Supportive Culture
  : Be a part of a collaborative and innovative team, where your contributions are valued and encouraged.

Interested?

If you're a passionate, target-driven individual with experience in fashion retail, customer relationships, and sales, we'd love to hear from you. Please send your resume to