Customer Service Specialist

21 hours ago

Pune, Maharashtra, India Willis Towers Watson Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

Persistent Systems is an AI-led, platform-driven Digital Engineering and Enterprise Modernization partner, combining deep technical expertise and industry experience to help clients anticipate what's next. We work with industry-leading organizations worldwide, including 20 Fortune 50 companies and major US and Indian banks. Recognized for innovation, leadership, and inclusion, we have delivered sequential quarters of growth, with a revenue of $389.7M in Q1 FY26. Our 25,000+ global team members in 18 countries drive market leaders to transform their industries. Join Persistent to accelerate growth, impact the world positively, and access global opportunities.

Role Description

This is a full-time on-site role for a Customer Service Specialist, located in Pune. The Customer Service Specialist will handle day-to-day tasks such as providing customer support, ensuring customer satisfaction, and managing phone etiquette. The role involves delivering exceptional customer service and enhancing the overall customer experience.

Qualifications

  • Customer Support, Customer Service, and Customer Satisfaction skills
  • Proficiency in Phone Etiquette and managing Customer Experience
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Previous experience in a similar role is a plus
  • Bachelor's degree in relevant field is desirable

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