wfm rta

Role : WFM RTA / RTA schedulingjob location: mumbaishift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.) • Oversee all real-time WFM activities to ensure operational and client goals are...

Role & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze...

2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze past volume and staffing...

Real Time Analyst RTA -WFMEnsuring real time Queues monitoringReal time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profileLine Adherence mandatory

We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

Real Time Analyst RTA -WFMSpecific Duties:Ensuring real time Queues monitoring.Real time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & MonitoringExperienceAt least >1 Year Experience in International Call center monitoring - InboundAt least 2> Years...

Role : Work force management with (RTA )job location: Mumbai(Andheri )shift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.)Oversee all real-time WFM(work force management) activities to ensure...

Requirements:Candidate should hold max 1.5 yrs of experience in RTA (WFM)Good communication skillsAbility to work in different shifts 24*7 (Includes night shift)Experience / Relieving letter of previous two companies mandatory for an experienced candidate.Immediate joiners preferredJob DescriptionMonitoring queue level performance and reporting any...

Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

MNC in Mumbai(Malad) & Pune(Viman Nagar)Hiring for WFM RTAReal Time AnalystCTC UPTO 5.8LPARequire 2+ Years Experience in WFM RTARequire Excellent Communication SkillsVirtual InterviewRole and Key Responsibilities:• Analyze staffing/volume trends and operational performance dashboards.• Develop short, medium and long term staffing plans for assigned...

Job OverviewThis role offers an opportunity to lead the entire RTA team, including Supervisors and RTAs.Key Responsibilities:Manage and supervise the RTA team effectivelyDevelop and implement strategic plans for workforce managementEnsure seamless communication and collaboration among team membersConduct performance evaluations and provide feedbackIdentify...

Workforce Management Leader OpportunityWe are seeking a highly skilled WFM RTM Manager to lead our Real-Time Management team.A minimum of 8+ years of experience in workforce management is required, with a strong focus on strategic planning and leadership.The ideal candidate will have a deep understanding of key workforce management concepts, including...

Job Title: WFM RTM ManagerThe role involves overseeing the entire RTA team, including Supervisors and RTAs, ensuring effective workforce management.Responsibilities:Manage a high-performing RTA team to drive business growth and efficiency.Min of 8+ years of experience in WFM department required.Demonstrate strong understanding of key workforce management...

**Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...

Greetings from The Curious staffing we are currently recruiting for the multiple profiles in the Mumbai location, in WFM (Work Force Management) Such as - RTA Salary up to -4.5 LPA - MIS Executive Salary up to -4.5 LPA - WFM Scheduler Salary up to - 6.5LPA (On paper like - Experience letter, Offer letter, Salary slip, All three of them) also, HE/SHE...

Manage workforce management (WFM) processes Ensure efficient scheduling, forecasting, and real-time analysis Maintaining Service Levels & Associated Metrics 6 days working and Rotational Shifts. Required Candidate profileShould have atleast 1 year experience as RTA in BPO Organisation. Should have excellent communication skills. Strong understanding of...

Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...

Roles and Responsibilities: - Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / improved. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly...