Opening For WFM/RTA

3 weeks ago

Mumbai, India Enrich And Enlight Business Consulting Full time
  • 2+ years of RTA Experience with hands-on experience of IEX and CXOne.
    • Oversee all real-time WFM activities to ensure operational and client goals are met
    • Implement analysis and reporting via WFM tools available
    • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
    • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
    • Reporting of information such as call volumes, SL and abandon rates as and when required by the business.
    • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
    • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
    • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
    • Clear communication skills to manage client and stakeholder conversations.
    • Team player as well as a skilled individual contributor.
    • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

  • WFM( RTA )Analyst/RTA Scheduling

    2 weeks ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role : WFM RTA / RTA schedulingjob location: mumbaishift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.) • Oversee all real-time WFM activities to ensure operational and client goals are...

  • Opening For WFM/RTA

    2 weeks ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze past volume and staffing...

  • Rta Wfm

    5 days ago

    Seepz, Mumbai, Maharashtra, India Paramount HR Full time

    Needs to Have - **Job Responsibility**: - Manage a team of RTA analysts to ensure business continuity through outage and event management along with business-as-usual KPIs. - Agent schedule adherence and queue management using WFM tools and call-out non-adherence activities to business and operations teams. - Enforce schedule adherence and KPI deliveries...

  • WFM Lead

    2 weeks ago

    Mumbai, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

  • Lead RTA

    3 weeks ago

    Navi Mumbai, India Aseup Consultancy Full time

    Real Time Analyst RTA -WFMEnsuring real time Queues monitoringReal time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profile Line Adherence mandatory

  • Lead RTA

    2 weeks ago

    Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Real Time Analyst RTA -WFMEnsuring real time Queues monitoringReal time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profileLine Adherence mandatory

  • Wfm Supervisor

    1 week ago

    Bengaluru, Navi Mumbai, India Eastvantage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About the Role:We are seeking an experienced and analytical WFM Supervisor to lead our workforce management operations. You will be responsible for overseeing a team of Real-Time Adherence Analysts who monitor and manage the performance of the workforce, which includes resources from multiple vendors. This role requires strong leadership, analytical, and...

  • Wfm Executive-ho

    2 weeks ago

    Mumbai, Maharashtra, India Kotak Mahindra Full time

    **Internal Job Posting - Real Time Analyst **No Of opening: 1** **Location: Mumbai** **Job Grade: M2 **Responsibilities** - Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business - Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time...

  • Real Time Analyst

    3 weeks ago

    Navi Mumbai, India Wipro Full time

    About the Role We are looking for a detail-oriented and analytical professional with strong knowledge of Real Time Analysis (RTA) along with Workforce Management (WFM). The candidate will be responsible for monitoring, analyzing, and managing real-time activities to ensure optimum utilization of resources and achievement of business SLAs. Key...

  • Real Time Analyst

    5 days ago

    Navi Mumbai, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleWe are looking for a detail-oriented and analytical professional with strong knowledge of Real Time Analysis (RTA) along with Workforce Management (WFM). The candidate will be responsible for monitoring, analyzing, and managing real-time activities to ensure optimum utilization of resources and achievement of business SLAs.Key...