
Opening For WFM/RTA
6 days ago
- 2+ years of RTA Experience with hands-on experience of IEX and CXOne.
• Oversee all real-time WFM activities to ensure operational and client goals are met
• Implement analysis and reporting via WFM tools available
• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
• Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
• Reporting of information such as call volumes, SL and abandon rates as and when required by the business.
• Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
• Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
• Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• Clear communication skills to manage client and stakeholder conversations.
• Team player as well as a skilled individual contributor.
• Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.
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WFM( RTA )Analyst/RTA Scheduling
4 days ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole : WFM RTA / RTA schedulingjob location: mumbaishift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.) • Oversee all real-time WFM activities to ensure operational and client goals are...
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wfm rta
7 days ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob descriptionWe have a vacancy with below details,Role : WFM RTAExperience -2-4Notice Period : Immediate JoinersInterview Mode : virtualWork Mode :WF0shift time :5.30 pm to 2.30 amRole & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are...
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rta - wfm
7 days ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 8,00,000 - ₹ 12,00,000 per yearRole & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are met• Implement analysis and reporting via WFM tools available• Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.• Analyze...
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WFM Lead
6 days ago
Mumbai, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...
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Lead RTA
6 days ago
Navi Mumbai, Maharashtra, India Aseup Consultancy Full time ₹ 4,00,000 - ₹ 8,00,000 per yearReal Time Analyst RTA -WFMEnsuring real time Queues monitoringReal time Shrinkage TrackingReal time Service level Monitoring & Reporting for each intervalBusiness agreed reports interval wise APR- Break Schedules- Login Issues & Monitoring Required Candidate profileLine Adherence mandatory
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Work force management
6 days ago
Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole : Work force management with (RTA )job location: Mumbai(Andheri )shift: night shiftwork mode: work from officenotice period : immediate to 15 days(Preferred candidate from BPO & IT company )Role & responsibilities :(2+ years of RTA Experience with hands-on experience of IEX or CXOne.)Oversee all real-time WFM(work force management) activities to ensure...
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Workforce Management Analyst
4 days ago
Mumbai, Maharashtra, India Teleperformance Global Services Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: WFM RTAGrade : IILocation: Mumbai Malad / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational...
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is hiring For Real Time Analyst
4 days ago
Mumbai, Maharashtra, India Etraveli Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRequirements:Candidate should hold max 1.5 yrs of experience in RTA (WFM)Good communication skillsAbility to work in different shifts 24*7 (Includes night shift)Experience / Relieving letter of previous two companies mandatory for an experienced candidate.Immediate joiners preferredJob DescriptionMonitoring queue level performance and reporting any...
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Account Open Operations
4 days ago
Mumbai, Maharashtra, India Quotient Consultancy Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAccount Opening Operations (Non-Individual, NRI & Foreign Clients)Operations Account Opening & Client OnboardingReporting to: Asst. Vice PresidentLocation: Western MumbaiCandidates only from Stock Broking & from MumbaiTo manage and oversee end-to-end operations of client onboarding for Non-Individual, NRI, and foreign clients in the broking segment, ensuring...
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Company Secretary
2 weeks ago
Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities:Preparation of Agenda, Minutes of the Board Meetings and Committee Meetings.Maintenance of statutory records and registersManaging dividend related compliances from opening of dividend account to transfer of unclaimed dividend to IEPF.Managing all IEPF relation compliances and IEPF ClaimsTaking care of ROC and FEMA CompliancesResolving...