Opening For WFM/RTA

6 days ago

Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year
  • 2+ years of RTA Experience with hands-on experience of IEX and CXOne.

    • Oversee all real-time WFM activities to ensure operational and client goals are met

    • Implement analysis and reporting via WFM tools available

    • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.

    • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.

    • Reporting of information such as call volumes, SL and abandon rates as and when required by the business.

    • Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.

    • Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.

    • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.

    • Clear communication skills to manage client and stakeholder conversations.

    • Team player as well as a skilled individual contributor.

    • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

  • WFM( RTA )Analyst/RTA Scheduling

    4 days ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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  • wfm rta

    6 days ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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  • rta - wfm

    6 days ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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    6 days ago

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    6 days ago

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  • Work force management

    6 days ago

    Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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  • Workforce Management Real-Time Analyst

    10 hours ago

    Mumbai, Maharashtra, India Interactive Brokers Full time ₹ 5,00,000 - ₹ 10,00,000 per year

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    4 days ago

    Navi Mumbai, Maharashtra, India Accurate Background Full time ₹ 8,00,000 - ₹ 10,00,000 per year

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