
is hiring For Real Time Analyst
2 weeks ago
Requirements:
- Candidate should hold max 1.5 yrs of experience in RTA (WFM)
- Good communication skills
- Ability to work in different shifts 24*7 (Includes night shift)
- Experience / Relieving letter of previous two companies mandatory for an experienced candidate.
- Immediate joiners preferred
Job Description
- Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors
- Drive real time management performance for In-house contact centers and Vendors.
- Drive skilling and priority changes for In-house contact centers and Vendors
- Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
- Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports.
- Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
- Ability to conduct root cause analysis and provide operational actions.
- Publish intraday reports and attendance at regular intervals.
- Recommend overtime requirements.
- Provide ad-hoc data and regular reporting.
- Work extensively on worksheets.
Kindly confirm your availability through a call or an email |
Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address
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