is hiring For Real Time Analyst
2 weeks ago
Requirements:
- Candidate should hold max 1.5 yrs of experience in RTA (WFM)
- Good communication skills
- Ability to work in different shifts 24*7 (Includes night shift)
- Experience / Relieving letter of previous two companies mandatory for an experienced candidate.
- Immediate joiners preferred
Job Description
- Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors
- Drive real time management performance for In-house contact centers and Vendors.
- Drive skilling and priority changes for In-house contact centers and Vendors
- Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
- Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports.
- Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
- Ability to conduct root cause analysis and provide operational actions.
- Publish intraday reports and attendance at regular intervals.
- Recommend overtime requirements.
- Provide ad-hoc data and regular reporting.
- Work extensively on worksheets.
Kindly confirm your availability through a call or an email |
Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address
-
Real time analyst
3 weeks ago
Mumbai, Maharashtra, India Sterling Full timeReal-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations You'll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you.Responsibilities- Monitor...
-
Real time analyst
2 weeks ago
Mumbai, Maharashtra, India Sterling Full timeReal-Time AnalystJoin our team as a Real-Time Analyst and be the heartbeat of our contact center operations You'll monitor live performance, respond to challenges on the spot, and support the team in maintaining peak efficiency. If you thrive in a fast-paced environment and love making decisions in real time, this role is for you.ResponsibilitiesMonitor live...
-
Real Time Analyst
1 week ago
Navi Mumbai, Maharashtra, India Taskus Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob descriptionWould be responsible for Real time queue monitoring (RTQM)Would be responsible for sending Intraday reporting (Hourly Interval Reports, ProductivityReports)Will have to manage client InteractionWould constantly monitor, track, document and communicate real time floor activities in termsof adherence to process defined AUX/ ACW/ BREAKS &...
-
Workforce Management Real-Time Analyst
1 week ago
Mumbai, Maharashtra, India Interactive Brokers Full time ₹ 5,00,000 - ₹ 10,00,000 per yearCompany Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic...
-
Real Time Analyst
2 weeks ago
Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description:Monitor real-time call center operations using Genesis and Avaya.Ensure adherence to SLAs and KPIs to maintain service excellence.Manage agent schedules, break times, and shift adherence efficiently.Make real-time adjustments to optimize resource allocation.Generate and analyze performance reports to provide actionable insights.Collaborate...
-
Analyst - WFM (Real Time Analyst)
2 weeks ago
Mumbai, Maharashtra, India Etraveli Group Full time US$ 90,000 - US$ 1,20,000 per yearEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...
-
Real Time Analyst
3 days ago
Navi Mumbai, Maharashtra, India Wipro Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the RoleWe are looking for a detail-oriented and analytical professional with strong knowledge of Real Time Analysis (RTA) along with Workforce Management (WFM). The candidate will be responsible for monitoring, analyzing, and managing real-time activities to ensure optimum utilization of resources and achievement of business SLAs.Key...
-
ESG Data Analyst
2 weeks ago
Mumbai, Maharashtra, India beBeeEnvironmental Full time ₹ 90,00,000 - ₹ 1,50,00,000Real Estate ESG Data Analyst Role This position is an excellent opportunity for a highly motivated and self-sufficient individual to join our team as a Real Estate ESG Data Analyst. The successful candidate will be responsible for supporting the continuous collection and review of real estate utilities data, energy, water, waste, and other ESG-related...
-
Mumbai, Maharashtra, India Deutsche Bank Full time US$ 90,000 - US$ 1,20,000 per yearREAL ESTATE ANALYST – Real Estate Intelligence Unit, ASJob ID: R0399735Full/Part-Time: Full-timeRegular/Temporary: RegularListed: Location: MumbaiPosition OverviewJob Title: REAL ESTATE ANALYST – Real Estate Intelligence Unit, ASLocation: Mumbai, IndiaRole DescriptionThe Wealth Management Portfolio Management team is a newly developed lending services...
-
Analyst, Real Estate Investments
2 weeks ago
Mumbai, Maharashtra, India CPP Investments Full timeCompany DescriptionMake an impact at a global and dynamic investment organizationWhen you join CPP Investments you are joining one of the world s most admired and respected institutional investors As a professional investment management organization CPP Investments invests the funds of the Canada Pension Plan CPP to help ensure its financial...
