is hiring For Real Time Analyst

2 weeks ago


Mumbai, Maharashtra, India Etraveli Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Requirements:

  • Candidate should hold max 1.5 yrs of experience in RTA (WFM)
  • Good communication skills
  • Ability to work in different shifts 24*7 (Includes night shift)
  • Experience / Relieving letter of previous two companies mandatory for an experienced candidate.
  • Immediate joiners preferred

Job Description

  • Monitoring queue level performance and reporting any significant variations from volume forecast, AHT assumptions, and shrinkage factors
  • Drive real time management performance for In-house contact centers and Vendors.
  • Drive skilling and priority changes for In-house contact centers and Vendors
  • Would constantly monitor, track, communicate and document real time floor activities in terms of adherence to defined processes.
  • Responsible for approving and plotting real- time schedule exceptions, and increasing accurate, timely, and relevant intraday reports.
  • Simulating different scenarios, developing contingency plans for unexpected events and invoking those plans when required.
  • Ability to conduct root cause analysis and provide operational actions.
  • Publish intraday reports and attendance at regular intervals.
  • Recommend overtime requirements.
  • Provide ad-hoc data and regular reporting.
  • Work extensively on worksheets.

Kindly confirm your availability through a call or an email |

Refer your friends who would be interested for this job role. OR Feel free to walk in for the Interview on the below mentioned address


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