Work force management

1 week ago

Mumbai, Maharashtra, India Enrich And Enlight Business Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role : Work force management with (RTA )

job location: Mumbai(Andheri )

shift: night shift

work mode: work from office

notice period : immediate to 15 days

(Preferred candidate from BPO & IT company )

Role & responsibilities :

(2+ years of RTA Experience with hands-on experience of IEX or CXOne.)

  • Oversee all real-time WFM(work force management) activities to ensure operational and client goals are met
  • Implement analysis and reporting via WFM tools available
  • Prepare daily/weekly/monthly reports and distribute them to the leadership and Senior Management Team.
  • Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
  • Reporting of information such as call volumes, SL and abandon rates as and when required by the business
  • Working knowledge of WFM tools like Verint/Genesys/Aspect and Calabrio etc. is an advantage.
  • Excel working knowledge of MS Office tools like PowerPoint, Word and Outlook. excel
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.


• Clear communication skills to manage client and stakeholder conversations.

Regards & thanks

Ishwarya -HR consultant

  • Sales Force Effectiveness

    1 week ago

    Mumbai, Maharashtra, India Fresenius Kabi Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    At Fresenius Kabi, we are driven by a commitment to improve the quality of lives: We are Committed to life. We strive for continuous innovation with our outstanding manufacturing capabilities, unique channel access, and customer proximity. With our four complementary business areas BioPharma, Pharma (primarily IV drugs and infusion therapy), Medical...

  • Neuronimbus - Salesforce Developer - Apex/Visual Force

    6 hours ago

    Mumbai, Maharashtra, India NEURONIMBUS SOFTWARE SERVICES PRIVATE LIMITED Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Responsibilities : - Strong expertise in configuration modules like Roles, Profiles, Security & User Setup, Custom Objects, Tabs, Workflows, Approval Processes, Reports & Dashboards. - Strong on technical proficiency in tools and features like SOQL, Apex API, Visual Force, Triggers, Web Services, Batch Apex. - Ability to leverage experience with web...

  • Works Manager

    1 week ago

    Mumbai, Maharashtra, India Remi Udyog Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsible for day-to-day operations of Fan manufacturing unit at Kandivali West, ensure efficiency, productivity, and a positive work environment Managing facility operations, including maintenance, security, and space utilization

  • Business Development Manger

    1 week ago

    Mumbai, Maharashtra, India Work Store Limited Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    As aBusiness Development Manager - Mumbai,you will be accountable for B2B / Corporate Hunting new accounts business, driving business growth and contributing to Sales revenue in Corporate / Enterprise Key Strategic Accounts. Your primary objective will be to generate CAPEX business and secure profitable contracts in B2B Corporate sales. You will be heading...

  • Group Product Manager

    9 hours ago

    Mumbai, Maharashtra, India HRD House Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    1. Candidate will be based at Mumbai and responsible for handling PMT / marketing function of Acute segment Products.2. Candidate will need to prepare communication for the assigned brands.3. Candidate will be responsible for preparing marketing presentation, communication & theme for strategy meet.4. Candidate should build rappo with Team through consistent...

  • Training Manager

    1 week ago

    Mumbai, Maharashtra, India Hector And Streak Consulting Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilitiesResponsible for Scientific and Skill based training for frontline sales force & line managersPost training follow ups, feedback & adaptationsPreferred candidate profile6+ years experience in Oncology medical and skill training

  • General Manager Works

    6 days ago

    Mumbai, Maharashtra, India Groval Selectia Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionA progressive SME in Mumbai in capital equipment manufacturing (Furnaces) is looking for a dynamic works manager.Apply to: -Role DescriptionThis is a full-time on-site role for a General Manager at Works, located in Mumbai. The General Manager will be responsible for overseeing daily operations, managing projects, ensuring quality control,...

  • Human Resource Manager

    1 week ago

    Mumbai, Maharashtra, India Pyramid Technoplast Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage contract labor force & statutory compliance* Ensure regulatory adherence & employee relations* Oversee recruitment, training & performance evaluation* Strong communication skill* Knowledge of all H.R. functions

  • Operations Executive

    2 weeks ago

    Mumbai, Maharashtra, India WENS FORCE INTERNATIONAL PVT. LTD. Full time ₹ 1,44,000 - ₹ 1,80,000 per year

    Operations ExecutiveLocation: Fort, MumbaiTimings: 3 PM – 11 PM (4 hours office + rest WFH)Salary: ₹12,000 – ₹15,000 per monthAbout the Role:WENS FORCE is hiring an Operations Executive to manage daily operations, coordinate with teams, and ensure smooth execution of tasks. This is a hybrid role with part-time office presence and remote...

  • Zonal Sales Manager

    1 week ago

    Mumbai, Maharashtra, India HRD House Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionAs a Zonal Sales Manager you will based at Mumbai HQ to handle Sales & Business Development of General Segment covering entire West Zone for reputed Pharma listed company.You will ensure achievement of budget, new product launches & Retention / Development of team of RBM's, ABM's & MR's and achieving high PCPM and target achievement.You will...