Wfm Executive-ho

12 hours ago

Mumbai Maharashtra, India Kotak Mahindra Full time

**Internal Job Posting - Real Time Analyst
**No Of opening: 1**

**Location: Mumbai**

**Job Grade: M2
**Responsibilities**
- Ensuring all stand MIS are submitted on timely manner with complete and accurate information as when required by business
- Managing queuing in partnership with Supervisors (COD) by relaying real time concerns on AUX, Talk time adherence
- Should be able to manage/address real time concerns on shop floor
- Understanding various RTA related reports published and leverage them for better monitoring and improving unit productivity
- Determine staffing requirement on real time to open slot for EVM (Overtime)
- Proactively come up with operations to ensure that the administrative task are minimized and centralized reporting is used across all locations
- Ensure Service Level Management with appropriate planning with WFM team
- Publish support plan in coordination with operation team pan India
- Manage Shrinkage utilization
- Experience and proven ability to generate and analyze performance data, define problems, collect data, establish facts draw valid conclusions and recommend action plans to managementMonitor on daily basis-TAT/Service Level/Schedule Adherence/ Attendance/ Break Exceed/Aux login/Extended Aux/Queues/Call Volume/High ACW

**Skills Required**:

- Good at communication and Comprehension
- Enthusiastic and self-Motivated
- People Management
- Ability to work in a dynamic environment
- Strong planning time management and organizational skills

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