Wfm Executive-ho

Workforce management (WFM) include forecasting inflow volumes and staffing requirements, Managing and allocation of assignments to team member and respective stake holder for all Nodal and Regulatory complaints efficiently, monitoring real-time adherence to schedules, analysing performance data to make data-driven decisions for continuous improvement.

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

Posted Date 23 Sep 2025 - Function/Business Area Customer Service - Location Mumbai - Job Responsibilities The purpose of this role is to manage respective transactional delivery of the WFM sub function - Education Requirement Graduate - Experience Requirement 3 - 5 years - Skills & Competencies 1. Cross-function collaboration 2. Domain knowledge of the sub...

Job Description - WFM/RTA/MIS-Executive 1. International Process Voice - U.S / U.K Customer Service 2. LOB - Banking / Financial Customer Service 3. Communication - Good Verbal & Written English Communication Skills along with Good excel knowledge (V-lookup & H-lookup) 4. Experience - Minimum 1 Year of experience as WFM Executive on paper in international /...

Posted Date23 Sep 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesThe purpose of this role is to manage respective transactional delivery of the WFM sub function- Education RequirementGraduate- Experience Requirement3 - 5 years- Skills & CompetenciesCross-function collaboration Domain knowledge of the sub function Eye for...

Greeting from Brocus IT solutions Pvt Ltd Position: WFM (executive /SR. executive ) **Roles and Responsibilities**: - Responsible for design and implementation of scheduling, capacity planning and reporting to support contact center locations. - Build, develop and lead Resource Planning, Scheduling and Reporting into a highly responsive team that meets...

Profile Name : Sr. ManagerShift : Canadian shift (Window 5pm 4am rotational off & rotational shift 5days working )Location : Pune / MumbaiPune Yerwada (Pick & drop available within the boundary )Mumbai – Malad west/ GoregaonMust Have :We need from international BPONotice period – need candidates who are immediate joiners or can join in 15 – 20days...

Job DescriptionJob Description:- Functional testing of system configuration includes but is not limited to pay rules, absences and security per cast population group.- Write and update test scripts based on business requirements.- Follow and execute test scripts & document testing results.- Document defects per direction of project team.- Retest defects once...

Looking for candidatesonly from international BPO experience in Workforce management department.· Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements.· Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and...

Job Description - Sr. Manager (Workforce Management) We are hiring a highly experienced Senior Manager - Workforce Management (WFM) for one of our MNC clients. This strategic leadership role requires proven expertise in international BPO operations, with strong hands-on experience in forecasting, scheduling, intraday management, reporting, and billing &...