WFM MIS Executive
7 days ago
We are looking for a detail-oriented WFM MIS Executive / Resource Coordinator to support our BPO operations team. The role involves handling reports, data analysis, scheduling, and workforce coordination. MIS Executive (WFM Support) The ideal candidate should have a strong analytical skills and excellent command over Advanced Excel , Software , CRM.
Key Responsibilities:
- Prepare daily, weekly, and monthly MIS reports.
- Manage and update workforce data, attendance, and schedules.
- Coordinate with operations to ensure adequate staffing and shift planning.
- Monitor real-time performance and highlight deviations.
- Analyze data trends and provide actionable insights to management.
- Handle employee shift swaps, leave records, and schedule changes.
Requirements:
- 1 year of experience in MIS / Workforce- WFM/ Backend operations (BPO preferred).
- Excellent in Advanced Excel (pivot tables, VLOOKUP, HLOOKUP, charts, formulas, dashboards).
- Strong analytical, organizational, and multitasking skills.
- Good communication and coordination ability.
- Knowledge of WFM tools (NICE, Aspect, Verint, Genesys) is an added advantage. Working Days: 6 days a week
Shift: Rotational (Day shifts)
Qualification: HSC OR Any Graduate
Contact:
For more details or to apply, call or WhatsApp us at
Job Type: Full-time
Pay: ₹18, ₹25,000.00 per month
Benefits:
- Health insurance
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Workforce management: 1 year (Required)
- WFM Analyst: 1 year (Required)
Work Location: In person
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