WFM MIS Executive

2 days ago

Wagle Estate Thane Maharashtra, India Mihir Infinite Services Pvt Ltd Full time ₹ 2,16,000 - ₹ 3,00,000 per year

We are looking for a detail-oriented WFM MIS Executive / Resource Coordinator to support our BPO operations team. The role involves handling reports, data analysis, scheduling, and workforce coordination. MIS Executive (WFM Support) The ideal candidate should have a strong analytical skills and excellent command over Advanced Excel , Software , CRM.

Key Responsibilities:

  • Prepare daily, weekly, and monthly MIS reports.
  • Manage and update workforce data, attendance, and schedules.
  • Coordinate with operations to ensure adequate staffing and shift planning.
  • Monitor real-time performance and highlight deviations.
  • Analyze data trends and provide actionable insights to management.
  • Handle employee shift swaps, leave records, and schedule changes.

Requirements:

  • 1 year of experience in MIS / Workforce- WFM/ Backend operations (BPO preferred).
  • Excellent in Advanced Excel (pivot tables, VLOOKUP, HLOOKUP, charts, formulas, dashboards).
  • Strong analytical, organizational, and multitasking skills.
  • Good communication and coordination ability.
  • Knowledge of WFM tools (NICE, Aspect, Verint, Genesys) is an added advantage. Working Days: 6 days a week

Shift: Rotational (Day shifts)

Qualification: HSC OR Any Graduate

Contact:

For more details or to apply, call or WhatsApp us at

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Benefits:

  • Health insurance

Education:

  • Higher Secondary(12th Pass) (Required)

Experience:

  • Workforce management: 1 year (Required)
  • WFM Analyst: 1 year (Required)

Work Location: In person

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