WFM - MIS(BI) || Teleperformance

2 days ago

Jaipur Mohali Thane, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Business Intelligence Analyst

Location: Jaipur - Sitapura/ Mohali /Thane (Work from Office)

Department: WFM

Job Summary: The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining and improving the MIS systems, generating reports, and providing insights based on workforce data. The WFM MIS Executive works closely with the Workforce Management team and other departments to ensure accurate and actionable information is available for planning and operational purposes.

Key Responsibilities:

1. MIS Management:

Maintain and manage the Workforce Management Information Systems, ensuring data integrity and system functionality.

Implement and oversee updates, configurations, and enhancements to the MIS systems as needed.

2. Data Analysis and Reporting:

Collect, analyze, and interpret workforce data to generate reports on key performance indicators (KPIs), staffing levels, and operational metrics.

Develop and deliver regular and ad-hoc reports to support strategic and operational decision-making.

3. Data Quality and Accuracy:

Ensure the accuracy and consistency of data across all reporting and analytics activities.

Conduct regular audits and validation of data to maintain high standards of data quality.

4. Collaboration and Communication:

Work closely with the WFM team to understand their data needs and provide relevant insights and support.

Communicate findings and recommendations clearly to stakeholders and senior management.

5. Documentation and Training:

Develop and maintain documentation related to MIS processes, reporting procedures, and system configurations.

Provide training and support to users on the effective use of MIS systems and reporting tools.

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