Senior Manager

1 week ago

Mumbai, India Career Guideline Full time

Looking for candidates only from international BPO experience in Workforce management department. · Define and execute the departmental plans in alignment with Workforce Management strategy and client requirements. · Oversee the end-to-end WFM process cycle, including forecasting, scheduling, intraday management, and reporting, ensuring efficiency and accuracy. · Monitor key WFM metrics and analyze trends to identify risks, opportunities, and areas for improvement. · Act as the primary point of contact for senior leadership and stakeholders, providing insights and recommendations on WFM related decisions. · Manage escalations, resolve complex challenges, and provide guidance on critical decision-making. · Drive standardization and alignment of WFM processes, tools, and practices across regions and programs, establishing frameworks and ensuring consistency in execution. · Lead the implementation of new tools, technologies, policies, procedures, and methodologies to enhance WFM operations and organizational capabilities, setting clear priorities and ensuring that innovation aligns with strategic goals. · Collaborate with cross-functional teams, including Operations, IT, Finance, and HR to ensure seamless integration of WFM processes. · Participate in strategic planning, budgeting, and resource allocation processes to ensure WFM scalability and efficiency. · Lead and mentor WFM managers. · Should have experience in Billing & invoicing CTC – Max 25LPA (net take home pre tax 1.50lpa) (includes the variable pay) Location – Pune – Yerwada (Pick & drop available within the boundary ) Mumbai – Malad west/ Goregaon We need from international BPO Shift – Candidian shift (Window – 5pm – 4am rotational off & rotational shift 5days working ) Notice period – need candidates who are immediate joiners or can join in 15 – 20days max ) or Notice period buyout is available.

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