WFM RTM Manager

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...

Role & responsibilities Lead and manage a team of WFM Analysts, Planners, and Real-Time Analysts. Develop and maintain short-term and long-term forecasting models based on historical data, business inputs, and seasonality. Create efficient staff schedules that balance employee preferences, business needs, and service level targets. Monitor real-time...

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

We Are Hiring – Process Manager / WFM Lead (International BPO) Job Opening: WFM Lead – International BPO Location: Pune Shift: Rotational / US Industry: International BPO / Contact CenterAbout the RoleWe are looking for an experienced Workforce Management (WFM) Lead to manage and optimize workforce planning. The ideal candidate should have hands-on...

Job Description Inviting applications for the role of Process Developer/Business Analyst/Consultant/Sr. Consultant/Manager, WFM- Real Time Analyst Genpact is searching for dynamic, open-minded, mature individuals to support their workforce management operations. Responsibilities - Monitor real-time queue status and agent schedule adherence - Monitor,...

Job descriptionWe have a vacancy with below details,Role : WFM RTAExperience -2-4Notice Period : Immediate JoinersInterview Mode : virtualWork Mode :WF0shift time :5.30 pm to 2.30 amRole & responsibilities2+ years of RTA Experience with hands-on experience of IEX and CXOne.• Oversee all real-time WFM activities to ensure operational and client goals are...