WFM RTM Manager

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...

It's fun to work in a company where people truly BELIEVE in what they are doing! Job Title : RTM Analytics Consulting Position Level : Senior Consultant Location - Bengaluru, Mumbai RTM - Senior Consultant Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal is building a world...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

Looking For WFM / MIS / RTA Required : min 4 years of experience as a WFM / RTA / MIS sr executive from BPO WFM involves **effectively forecasting labor requirements and creating and managing staff schedules to accomplish a particular task on a day-to-day and hour-to-hour basis**. Salary : Upto 7 LPA Shift : Rotational 24/7 with 2 rotational...