WFM RTM Manager

8+ years of WFM experience- Will lead a team of WFM Planners who will maximize the use of manpower resources byforecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.- Will use your expertise in forecasting and budgeting, staff scheduling, employee...

It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Key Responsibilities: -Route to market Analytics Consulting (Sales, Distribution, B2B, E Commerce, Trade promotion etc) for Fortune 500 CPG and Retail clients globallyFormulate the Analytics strategy, vision,...

About the jobA RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle...

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...

Description : Role : Infor WFM - Senior Technical ConsultantJob Location : Bangalore, Chennai, Hyderabad, Noida, PuneLocation Flexibility : Multiple Locations in CountryShift : US Shift (7PM IST-3PM IST)Work Mode : Hybrid(11 days wfo)Relevant Exp : 8+ yrsJob Description :Technical Consultant for Infor Workforce Management (WFM) to provide expert Application...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment.Experience in Planning and Scheduling will be an added advantage.Preferred Special Skills, Knowledge or QualificationsOverall 5+ years of experience in WFM2 years of experience...

Description : Role : Infor WFM - Senior Technical Consultant Job Location : Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility : Multiple Locations in Country Shift : US Shift (7PM IST-3PM IST) Work Mode : Hybrid(11 days wfo) Relevant Exp : 8 yrsJob Description : Technical Consultant for Infor Workforce Management (WFM)...

Job Description Analytics Business Partner, Route to Market Mumbai/DelhiFull TimeSalesResponsibilities1) What to Sell? Accountable for RTM Solution portfolio: Define which products are core to RTM portfolio Articulate how each of the RTM products brings unique client benefits Ensure RTM portfolio profitability is understood & improved over time In...