WFM Manager

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAs Min of 8+ years of experience in WFM department Ability to demonstrate and articulate understanding of key workforce management concepts Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word,...

Job Title: WFM MIS ExecutiveLocation: Mumbai / Work from OfficeDepartment: WFMSalary: Market standards, based on current CTCReports To: WFM Team LeaderJob Summary:The WFM MIS Executive is responsible for managing and analyzing workforce management data to support effective decision-making and optimize operational efficiency. This role involves maintaining...

Job Summary The Senior WFM Manager will lead the workforce management function to ensure optimal staffing, forecasting, scheduling, and real-time adjustments in support of operational goals. This role combines strategic oversight, analytics, process improvement, stakeholder collaboration, and people leadership to enhance service levels, cost efficiency, and...

Description : Role : Infor WFM - Senior Technical ConsultantJob Location : Bangalore, Chennai, Hyderabad, Noida, PuneLocation Flexibility : Multiple Locations in CountryShift : US Shift (7PM IST-3PM IST)Work Mode : Hybrid(11 days wfo)Relevant Exp : 8+ yrsJob Description :Technical Consultant for Infor Workforce Management (WFM) to provide expert Application...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment.Experience in Planning and Scheduling will be an added advantage.Preferred Special Skills, Knowledge or QualificationsOverall 5+ years of experience in WFM2 years of experience...

Description : Role : Infor WFM - Senior Technical Consultant Job Location : Bangalore, Chennai, Hyderabad, Noida, Pune Location Flexibility : Multiple Locations in Country Shift : US Shift (7PM IST-3PM IST) Work Mode : Hybrid(11 days wfo) Relevant Exp : 8 yrsJob Description : Technical Consultant for Infor Workforce Management (WFM)...

Profile: WFM Manager Sector: BPO   Location: Mumbai (Work from Office only) Experience: Min. 1 yr on paper experience as WFM Manager Education: Graduation (any stream) Salary: Up to 4 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1 Rotational Week Off    Description: ·      Experience leading Workforce Management teams...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

**Job description** Maintaining accurate records and reports related to scheduling and staffing. Currently working Experience with Workforce Management software scheduling, performance tracking, and reporting Hiring for WFM Scheduler for BPO Company. BPO exp is mandatory. 1yr experience as a WFM Scheduler is mandatory. Creating and managing employee...