WFM Manager

1 week ago

Gurugram Navi Mumbai, India Taskus Full time ₹ 20,00,000 - ₹ 25,00,000 per year

8+ years of WFM experience

- Will lead a team of WFM Planners who will maximize the use of manpower resources by

forecasting the volume of transactions -- calls, messages or emails -- and scheduling the correct number of teammates to handle expected volume of transactions.

- Will use your expertise in forecasting and budgeting, staff scheduling, employee performance management, compliance, time and attendance and vacation leave planning - to improve employee productivity, enhance labor planning, lower operations costs, and drive efficient time and attendance tracking for better customer service levels.

- As a Workforce Manager, you will coordinate with key stakeholders to provide relevant data to be used in business cases. Along with this, you will be in charge of maintaining a roster of staff with accurate employee details that includes availability, preferences and skills.

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