WFM Supervisor

As a WFM RTM Manager you handle the entire RTA team including Supervisors and RTAsMin of 8+ years of experience in WFM departmentAbility to demonstrate and articulate understanding of key workforce management conceptsProficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint,...

Job Title: WFM RTALocation: Thane, MaladDepartment: WFMWork Environment - 24*7Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules,...

Working Hours - 9 hours 5 days a week Job Responsibilities:6+ years of WFM Experience with hands-on experience of IEX and CXOne.Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.Experience with...

About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East Responsibilities: Client & Stakeholder...

Job DescriptionThe Workforce Management Real-Time Analyst ensures optimal staffing levels and adherence to operational targets by monitoring real-time workforce metrics and making immediate adjustments to schedules.Key Responsibilities: Monitor real-time data and workforce metrics.Track and report on adherence, occupancy, and other performance...

Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support...

Job Summary:The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support...

Job Summary:The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support...

Job Summary: The Workforce Management (WFM) Real-Time Analyst (RTA) is responsible for monitoring and managing real-time workforce metrics to ensure optimal staffing levels and adherence to operational targets. This role involves making immediate adjustments to schedules, addressing workforce issues as they arise, and providing timely insights to support...

he Workforce Management (WFM) Manager for the Voice Process is responsible for overseeing and optimizing the workforce planning and scheduling activities to ensure efficient and effective operations. This role involves managing the forecasting, scheduling, and real-time monitoring of call center activities to meet service level agreements and operational...

About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery LeaderShift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri EastResponsibilities:Client &...

About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing:  10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East  Responsibilities: Client &...

About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery Leader Shift Timing:  10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri East  Responsibilities: Client &...

About ClientOur client is one of the largest Air Freight Forwarder in INDIA who is centralizing their processes in Mumbai LocationRole: Service Delivery LeaderShift Timing: 10 AM – 7 PM IST (Mon – Fri)- 2nd Saturday's Off.Salary: 10 - 14 Lakhs Per Annum (Fixed)Mode: Work From OfficeLocation: Mumbai – Andheri EastResponsibilities:Client & Stakeholder...