WFM Supervisor

3 days ago

Navi Mumbai, Maharashtra, India Taskus Full time ₹ 4,00,000 - ₹ 6,00,000 per year
  • Five (5) years related call center workforce management experience with at least 2 years of supervisory experience of leading a team of Real Time Analysts in a fast paced environment.
  • Experience in Planning and Scheduling will be an added advantage.

Preferred Special Skills, Knowledge or Qualifications

  • Overall 5+ years of experience in WFM
  • 2 years of experience leading Real Time Management teams
  • Ability to demonstrate and articulate understanding of key workforce management concepts
  • Proficient with phone system reporting and scheduling tools (Verint, Nice, IEX, Cisco) as well as Microsoft Office (Excel, Word, PowerPoint, Outlook)
  • Strong quantitative/analytical skills

Location : - Navi Mumbai,Gurugram,Indore,Mohali

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