WFM - RTA Supervisor

2 days ago

Mumbai, Maharashtra, India Lumina Datamatics Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Working Hours - 9 hours 5 days a week Job Responsibilities:

  • 6+ years of WFM Experience with hands-on experience of IEX and CXOne.Working knowledge of WFM tools like Verint, Genesys, Aspect and Calabrio etc. is an advantage.
  • Advanced Excel knowledge is compulsory with working knowledge of other MS Office tools like PowerPoint, Word and Outlook.
  • Experience with tools like Python, R etc. will be an added advantage.
  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • Team player as well as a skilled individual contributor.
  • Excellent interpersonal and communication skills to manage team, client, and stakeholder conversations.
  • People management and ability to get work done under high pressure situations.
  • Ability to work on flexible schedules aimed at supporting a 24x7 operation, with the expectation that there may be either Day, Afternoon or Night shifts across all days of the week.

About You:

  • Smart and Detail oriented
  • Organised, proactive and self-starter
  • Analytical, logical and practical in approach to solving complex problems
  • Written Communication: must possess the ability to effectively, accurately and concisely convey thoughts and concepts, and provide information to all organization customers
  • Collaborative and ability to maintain strong follow through on actions
  • Excellent critical thinking skills
  • Functional/Technical Skills: must possess strong quantitative, analytical and technical aptitude skills
  • Interpersonal Savvy: must demonstrate excellent interpersonal skills with all levels of organizational customers and team members.
  • People manager skills with team leadership and decision-making abilities.

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