Scheduler - WFM
7 days ago
Scheduler Workforce Management | Lumina Datamatics
Experience Required: 2+ years in Scheduler
Work Location: Andheri East, Mumbai(Work from Office
Job Type: Full-time | US Shift-based (24x7 Rotational)
About the Company
Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries.
We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to:
- Improve business competitiveness
- Achieve operational efficiencies
- Gain valuable reader and buyer insights
- Reduce time-to-market for new products and services
With a team of 4000+ professionals across the USA, Germany, and India, Lumina Datamatics has a strong global presencedelivering end-to-end services from content creation to delivery, and providing advanced technology and analytical solutions to publishers and retailers.
Roles & Responsibilities
2-4+ years of WFM Experience with RTA and Scheduling.
Resource Planning experience is preferred.
A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.
Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
Clear communication skills to manage client and stakeholder conversations.
Team player as well as a skilled individual contributor.
Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
Proficient in MS Office tools such as Word, PowerPoint, and Outlook.
Additional Benefits
Competitive base salary
Comprehensive benefits package
Collaborative, international work culture
How to Apply
Interested candidates can share their resumes
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