Scheduler - WFM

7 days ago


Mumbai, Maharashtra, India Lumina Datamatics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Scheduler Workforce Management | Lumina Datamatics

Experience Required: 2+ years in Scheduler

Work Location: Andheri East, Mumbai(Work from Office

Job Type: Full-time | US Shift-based (24x7 Rotational)

About the Company

Lumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders in the Publishing and Retail industries.

We partner with 8 of the 10 largest publishers and 3 of the 5 largest retailers/marketplaces worldwide. Our strategic solutions enable clients to:

  • Improve business competitiveness
  • Achieve operational efficiencies
  • Gain valuable reader and buyer insights
  • Reduce time-to-market for new products and services

With a team of 4000+ professionals across the USA, Germany, and India, Lumina Datamatics has a strong global presencedelivering end-to-end services from content creation to delivery, and providing advanced technology and analytical solutions to publishers and retailers.

Roles & Responsibilities

  • 2-4+ years of WFM Experience with RTA and Scheduling.

  • Resource Planning experience is preferred.

  • A working knowledge of WFM tools for scheduling, such as IEX and Verint is a must. Other WFM tool knowledge is an added advantage.

  • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.

  • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.

  • Clear communication skills to manage client and stakeholder conversations.

  • Team player as well as a skilled individual contributor.

  • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.

  • Proficient in MS Office tools such as Word, PowerPoint, and Outlook.

Additional Benefits

  • Competitive base salary

  • Comprehensive benefits package

  • Collaborative, international work culture

How to Apply

Interested candidates can share their resumes


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