WFM Lead

2 weeks ago

Mumbai, Maharashtra, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description

Job Title: WFM Lead

Req Id: 104755

City: Mumbai

State/Province: Maharashtra

Posting Start Date: 10/17/25

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at

Job Description:

Job Description

Role Purpose

The purpose of the role is to provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance

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Do

  • Prepare timely and accurate MIS reports and dashboards as required by the stakeholders
  • Interact and work closely with management, internal stakeholders & clients to understand the business information needs
  • Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly)
  • Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report
  • Track and follow up with relevant stakeholder for timely updation and data management of parameters (key SLA metrics such as run-rate etc.)
  • Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, Quality etc.
  • Ensure zero non-compliances on process audit on data security and compliance
  • Support and adopt tools and systems for efficient MIS generation and reporting system
  • Continuous support to the manager in rolling out new techniques and initiatives to increase productivity
  • Providing update to the manager on the progress of any new MIS initiatives
  • Perform periodic maintenance and servicing of MIS system to improve operational efficiency
  • Adopt new tools, technology solutions and develop capability through training to improve own productivity.
    Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis
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Deliver

No.

Performance Parameter

Measure

1.

MIS Management and Reporting

Quality of Analysis

Zero errors in reports

Zero non-conformance on timelines with respect to the client/ stakeholder requirements

2.

Stakeholder Management

Customised dashboards as per client and functional requirements

Zero escalations on data reporting

Zero non-conformance on security or compliance requirements

3.

Team Management

Team attrition %, Employee satisfaction score

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Mandatory Skills: Claims_Processing .

Experience: 3-5 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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