Team Lead, Customer Care Center

1 week ago

Mumbai, Maharashtra, India Onity Group Inc. Full time ₹ 2,00,000 - ₹ 8,00,000 per year

JOB FUNCTION AND RESPONSIBILITIES:

  • Manage team of 13 or more team members, ensure departmental goals and standards are achieved.
  • Communicate company goal, safety practice and ensure all employees remain engaged.
  • Effectively provide prompt, accurate and professional responses to customer inquiries/grievances at escalation desk.
  • Ability to prioritize, work independently, meet deadlines and motivate team members for better results.
  • Conduct performance review and provide appropriate feedback to team members.
  • Perform periodic audits to ensure performance standards are met.
  • Accountable for daily operations in department.
  • Resolve loans and delinquencies thus to enhance departmental cure rate% results.
  • Aim and achieve high Quality & NPS/Stella results (Over and above the set target)
  • Maintaining high employee productivity and teams phone performance metrics
  • Partnering with other department (WFM, Training, HR, Dialer, Facilities etc...)
  • Identify process breakdowns and offer corrective suggestions.

QUALIFICATION:

  • Bachelor's degree or equivalent of fifteen years of education is a must.
  • Team handling experience and international voice experience is must
  • Must be proficient in all Microsoft Applications.
    Good analytical and communication skills.

WORK SCHEDULE OR TRAVEL REQUIREMENTS:

Our call center hours of operation are Monday – Friday 8:00am – 9:00pm EST & Saturdays 8:00am – 5:00pm. Shifts will fall into those timeframes.

  • Customer Care Executive/ Call Center

    1 week ago

    Navi Mumbai, Maharashtra, India Eureka Outsourcing Solutions (EOS) Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Process: Customer Care Executive/ Call Center /Telecaller/BPO Requirement:•Good comms required•Salary- Upto 20,000 + Incentives •Unlimited incentives•Shift timing- 9:30-6:30•Sunday off•Fresher & Exp both can apply•Need immediate joiner. Required Candidate profileQualification:Min HSC Location: Majiwada Thane (w Contact for more...

  • Telesales Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India Clinderma Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionClinderma is India's center of excellence for acne treatment, providing holistic dermatological solutions tailored to empower and enhance well-being. Our services include aesthetic treatments, dermatological care, and bespoke skincare regimens. Founded in 2023 by Sheetal Khandelwal and Shubham Khandelwal, Clinderma helps its clients live...

  • Coordinator, Customer Care Center

    2 weeks ago

    Mumbai, Maharashtra, India Empeiros Talents (opc) Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Role & responsibilitiesHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve...

  • Specialist, Customer Care Center

    1 week ago

    Mumbai, Maharashtra, India Onity Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DescriptionJOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to...

  • Specialist, Customer Care Center

    7 days ago

    Mumbai, Maharashtra, India Onity Group Inc. Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    JOB FUNCTIONS AND RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve...

  • Customer Care Manager

    1 week ago

    Mumbai, Maharashtra, India Navnit Motors Pvt Ltd Full time ₹ 30,00,000 - ₹ 60,00,000 per year

    1) Following-up with customers for Services2) Taking Feedback with customers.3) Maintain Data.4) Providing information to customers as & when required.5) Attractive Incentives.6) Candidate should have worked in Motor Bike Service Center for 3 + years as CRE.Job Type: Full-timePay: ₹30, ₹450,000.00 per monthAbility to commute/relocate:Mumbai, Maharashtra:...

  • Coordinator - Customer Care Center – Service

    2 weeks ago

    Mumbai, Maharashtra, India SMART4TALENT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RESPONSIBILITIESHandle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accountsAppropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing systemOffer long term resolutions to customers to resolve delinquencyProficient...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India Schindler Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Location: Mumbai, Maharashtra, IndiaJob ID: 84427We Elevate... Quality of urban lifeOur elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day.As part of the Schindler team, you'll discover meaningful work that enhances quality of life for communities, and contribute...

  • Team Lead

    7 days ago

    Mumbai, Maharashtra, India Amazon Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Amazon – where builders can build We're looking for a smart, customer-obsessed innovator and owner to join our Operations TeamPurview of a Team LeadTeam Lead, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business...

  • Customer care

    6 days ago

    Mumbai, Maharashtra, India Zealver Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt Zealver, we believe that the silver years should be celebrated as a fulfilling and purposeful phase of life. Our mission is to guide and care for seniors, helping them enhance their quality of life. With dedication and compassion, Zealver empowers older adults to live their later years with zeal and a sense of purpose. We take pride in...