Coordinator - Customer Care Center – Service
2 days ago
RESPONSIBILITIES
- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts
- Appropriately follows up with customers when commitments for payment are not metLogs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquencyProficient use of an autodialing system to maximize effectiveness and increase contact ratiosRequired to make the prescribed number of contacts during the daily work scheduleFamiliar with the customer relations functions and the services offered
- Perform miscellaneous job-related duties as assigned by the department manager
EDUCATION / EXPERIENCE
- This position requires strong customer service skillsMust be fluent in English
- Overall knowledge and experience in mortgage loan servicing desirable but not required
- Graduate degree is preferredUndergraduates must have at least 6 months call center experience
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