Care Coordinator

2 days ago

Mumbai, Maharashtra, India Luma fertility Full time ₹ 1 - ₹ 2 per year

Company Description

Luma Fertility is a next-generation fertility company founded by second-time entrepreneur Neha Motwani and backed by Peak XV Partners. We are redefining fertility care through science, compassion, and clinical excellence, combining cutting-edge reproductive medicine with deeply personalised patient support. Our mission is to make fertility care more transparent, data-driven, and emotionally supportive. 

(You can explore more about us at

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Role Description

The Patient Care Coordinator will be the primary point of contact for patients at our IVF clinic, guiding them through the complexities of fertility treatments to ensure a seamless and positive experience. This role is essential for building strong relationships with patients, providing education, and coordinating care among various specialists. The Care Coordinator will focus on creating a smooth, calm, and empowering experience for all patients. We seek a compassionate and empathetic candidate with prior healthcare experience, particularly in patient-facing roles, to excel in this position.

Qualifications

  • A degree in BHMS, BAMS, or BDS is necessary.
  • An MBA in Healthcare would be preferred
  • Previous experience of 3 years or more in a patient-facing role, preferably in healthcare or fertility services.
  • Strong communication and interpersonal skills, with the ability to build rapport and trust with patients.
  • Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.
  • Compassionate and empathetic nature, with a passion for women's health.
  • Proficiency in electronic health record (EHR) systems and Microsoft Office Suite.

Key Responsibilities:

  • Patient Liaison:
    Serve as the main point of contact for patients, addressing inquiries, providing support, and ensuring a compassionate experience throughout their treatment journey.
  • Coordinate & Organize:
    Generate journey maps and calendars based on treatment plans. Facilitate, track and document the completion of tests and diagnostic procedures
  • Education & Guidance:
    Educate patients about IVF processes, treatment options, and any associated procedures; provide resources and information to empower patients in making informed decisions.
  • Care Coordination:
    Collaborate with medical staff, specialists, and support services to coordinate appointments, tests, and treatments, ensuring a smooth workflow and timely patient care.
  • Emotional Support:
    Offer empathetic support to patients and their families, acknowledging the emotional aspects of fertility treatment and providing referrals to counseling or support groups as needed.
  • Follow-up:
    Regularly check in with patients to monitor their progress, address concerns, and keep them informed of upcoming steps in their treatment plans.
  • Feedback & Improvement:
    Gather patient feedback to identify areas for improvement in the patient experience and contribute to the development of clinic policies and procedures.
  • Administrative Duties:
    Maintain accurate records of patient interactions, schedule appointments, and assist with insurance verification and billing inquiries.

Benefits:

  • Competitive Salary and comprehensive benefits package.
  • Opportunity to shape the future of healthtech and make a significant impact.
  • Collaborative and supportive work environment that encourages innovation and growth.
  • Professional development opportunities and career advancement prospects.

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