Customer Care Executive

1 day ago

Mumbai, Maharashtra, India f5119caa-7b7e-4a49-bc66-a98c0b6f10aa Full time ₹ 3,00,000 - ₹ 30,00,000 per year

Customer Care Executive – Operations

Location: Kalyan

Department: Operations

Band: Specialist

Reports To: Sr. Operations Executive

Company: West Pioneer Properties (India) Pvt. Ltd.

Job Overview

The Customer Care Executive (CCE) is responsible for overseeing end-to-end mall operations, ensuring timely completion of tasks, maintaining operational quality standards, and delivering excellent customer and retailer support.

Job SpecificationsEducation

  • Any Graduate
  • MBA preferred

Skills

  • Excellent communication skills
  • Strong computer skills: MS Excel, MS Word, etc.
  • Strong coordination & interpersonal skills
  • Analytical and reporting capabilities

Experience

  • 3–5 years of relevant experience, preferably in the retail/mall industry
  • Minimum age: 25 years

Key ResponsibilitiesRetail Operations & Customer Service

  • Address and resolve in-house retailer complaints by coordinating with relevant departments.
  • Act as the primary point of contact for patrons, providing friendly and professional customer service.
  • Maintain strong retail relations, representing mall management while coordinating with media, community, and local authorities when required.

Operations Coordination

  • Coordinate with MEP, Security, Housekeeping, Parking, and outsourced teams for daily operational requirements.
  • Oversee fit-out work for retail brands and ensure timely completion.
  • Prepare snag reports and follow up on resolution.
  • Work closely with the Project Team on mall renovation and upgrade work.
  • Conduct weekly meetings with outsourced team members to ensure process adherence.

Events & Marketing

  • Assist with organizing mall events and activities.
  • Coordinate events for retail partners to support mall marketing initiatives.

Compliance & Administration

  • Coordinate with government departments to ensure compliance with regulations, contracts, and zoning ordinances.
  • Maintain daily operations records, SOPs, inventory logs, and administrative reports.
  • Prepare, analyze, and share operational reports as required.

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Education:

  • Secondary(10th Pass) (Preferred)

Experience:

  • customer care - operation: 3 years (Required)

Work Location: In person

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