Customer Care Executive

6 hours ago

Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.● Needs to achieve monthly sales collection targetsKey Result Areas:● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)● Ensure to maintain CRM quality standards in each customer communication.● Adhere to the benchmark & SOP prescribed in the training.● To Provide accurate information to all callers & resolve queries raised during the callsCompetencies (Skills essential to the role):● Attentiveness.● Excellent telephone skills● Clear communication skills● Ability to use positive language.● Time management skills and Good Typing speed● Good interpersonal skills and ability to work with internal & external team● Data AnalysisEducational Qualification / Other Requirement:● Graduation● Liking for TelesalesRole Type / Key working relationships:● Individual Contributor● Internal team● External stakeholdersWhat can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people whomake our company what it is. We believe in:● Service● Relationships● Teamwork● ResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplacewelcoming to people of all backgrounds.

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