Customer Care Executive
1 day ago
About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience.● Pass the customer request to the concerned branch via Telephone/Email/ CCC Module - iCABS● Would be accountable for accomplishing any Assignment/Task as instructed by the Functional Reporting Authority● Would be responsible for the closure of caller requests. Needs to coordinate with the branches till a proper resolution is arrived.● Needs to achieve monthly sales collection targetsKey Result Areas:● Needs to achieve monthly sales collection targets ( >1.5 lakhs per month)● Ensure to maintain CRM quality standards in each customer communication.● Adhere to the benchmark & SOP prescribed in the training.● To Provide accurate information to all callers & resolve queries raised during the callsCompetencies (Skills essential to the role):● Attentiveness.● Excellent telephone skills● Clear communication skills● Ability to use positive language.● Time management skills and Good Typing speed● Good interpersonal skills and ability to work with internal & external team● Data AnalysisEducational Qualification / Other Requirement:● Graduation● Liking for TelesalesRole Type / Key working relationships:● Individual Contributor● Internal team● External stakeholdersWhat can you expect from RPCI?➔ Our values lie at the core of our mission and vision. We believe that it's our people whomake our company what it is. We believe in:● Service● Relationships● Teamwork● ResponsibilityDEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplacewelcoming to people of all backgrounds.
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Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India The Riti Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionThe Riti is a women's clothing company dedicated to fashion and women empowerment. We provide stylish apparel that promotes body positivity and confidence by offering diverse clothing options. Our mission is to inspire women to embrace their unique bodies and feel empowered through our products. We support and promote women empowerment and...
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Customer Care Executive
2 weeks ago
Mumbai, Maharashtra, India National Health And Education Society Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout the Role: As a Customer Care Executive at Hinduja Hospital, you will serve as the primary point of contact for patients and their families. Your role involves addressing inquiries, resolving issues, and providing information about our services. You will play a crucial part in ensuring patient satisfaction and enhancing the overall experience at the...
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Customer Care Executive
1 week ago
Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,16,000 - ₹ 3,00,000 per yearpost- customer care executiveLocation- AndheriEducation-GraduateExperience -1-2 yearsskill and job dutiesManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service...
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Customer Care Executive
23 hours ago
Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...
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Customer Care Executive
3 days ago
Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 15,00,000 - ₹ 28,00,000 per yearCandidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc.Excellent communication and interpersonal skillsFluency in EnglishInterested candidates plz call on
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Customer Care Executive
1 week ago
Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 2,00,000 - ₹ 4,00,000 per yearHandle customer queries & concerns effectively through inbound & outbound callsProvide exceptional customer support by addressing inquiries, resolving issues, & offering solutionsDemonstrate a customer-centric approachCustomer CareVoice Process Required Candidate profileConduct outbound calls to follow up on customer inquiries and provide necessary...
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Customer Care Executive
3 days ago
Mumbai, Maharashtra, India Apex One Full time ₹ 3,00,000 - ₹ 6,00,000 per yearJob Role:We are hiring enthusiastic and customer-oriented professionals for our International Voice Process. If you have excellent communication skills and are looking to build a career in the BPO/ITeS sector, this is your opportunity Key Responsibilities:Handle inbound/outbound calls for international customers. Resolve queries and provide appropriate...
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Customer Engagement and Sales Executive
23 hours ago
Mumbai, Maharashtra, India Fang Oral Care Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionWelcome to Fang Oral Care, where science and nature combine to bring you the best in oral care. Our team of dental enthusiasts in California designs high-quality products that promote preventive oral hygiene. We are dedicated to helping you maintain healthy teeth and gums by leveraging the latest research and innovation. We believe good...
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Mumbai, Maharashtra, India Indira Ivf Hospital Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob descriptionGreetings from Indira IVF Position- Customer Care Executive / TelecallerQualification- Any GraduateLocation - Borivali - MumbaiExperience- 1 to 5 YearsJob Timing - 9 am to 6 pmSalary- Best in the industryNotice Period- Immediate JoinersShift - DayKindly share resume on Thanks & Regards,KishoriIndira IVF Pvt Ltd.
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Customer Care Professional
21 hours ago
Mumbai, Maharashtra, India Expedite Informatics Full time ₹ 1,04,000 - ₹ 3,12,000 per yearRole Overview: As a Customer Care Professional based in Kharadi, Pune, your main responsibility will be to handle incoming calls, resolve client queries, and provide accurate information. You will need to follow up with clients to confirm appointments, maintain updated records in CRM, and coordinate with the in-clinic team for timely service delivery. It is...
