Customer care

3 hours ago

Mumbai, Maharashtra, India Zealver Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Company Description

At Zealver, we believe that the silver years should be celebrated as a fulfilling and purposeful phase of life. Our mission is to guide and care for seniors, helping them enhance their quality of life. With dedication and compassion, Zealver empowers older adults to live their later years with zeal and a sense of purpose. We take pride in making a meaningful difference in the lives of seniors.

Role Description

This is a full-time, on-site role for a Customer Care & Sales Executive based in Mumbai. The primary responsibilities include engaging with customers, understanding their needs, addressing inquiries, and providing tailored solutions. The role will also involve managing sales processes, cross-selling, and maintaining customer relationships to ensure satisfaction and loyalty. Supporting marketing efforts and collaborating with teams to meet targets will be part of the daily activities.

Qualifications

  • Customer service and relationship management skills
  • Sales acumen, including cross-selling and upselling techniques
  • Verbal and written communication skills for effective interactions
  • Problem-solving and active listening abilities to address customer needs
  • Team collaboration and multitasking skills
  • Prior experience in customer support or sales roles is a plus
  • Proficiency in CRM tools and basic computer applications
  • A proactive and empathetic approach to assisting customers

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