Customer Care Professional

6 hours ago

Mumbai, Maharashtra, India Expedite Informatics Full time ₹ 1,04,000 - ₹ 3,12,000 per year
Role Overview: As a Customer Care Professional based in Kharadi, Pune, your main responsibility will be to handle incoming calls, resolve client queries, and provide accurate information. You will need to follow up with clients to confirm appointments, maintain updated records in CRM, and coordinate with the in-clinic team for timely service delivery. It is important to address client concerns promptly, escalate issues when necessary, and assist in calling campaigns and customer satisfaction surveys. Key Responsibilities: - Handle incoming calls and resolve client queries - Follow up with clients to confirm appointments - Maintain updated records in CRM - Coordinate with the in-clinic team for timely service delivery - Address client concerns promptly and escalate issues when needed - Assist in calling campaigns and customer satisfaction surveys Qualifications Required: - Recent graduate or final-year student from any stream - Excellent verbal communication skills in Hindi and English - Proficiency in Marathi is a plus - Polite, patient, and service-oriented communication style - Basic computer knowledge, particularly in Google Sheets and MS Excel - Ability to handle multiple client conversations with calmness under pressure Additional Company Details: The role requires full-time availability at the clinic as remote work is not an option. As a Customer Care Professional, you will receive training in customer communication and healthcare service processes. Based on your performance, you will be eligible for a certificate of internship or a full-time role. You will have the opportunity to work with a passionate team in a health and wellness startup that values a warm, collaborative, and customer-first work culture. If you meet the requirements and are interested in this position, please send your resume to hidden_email further inquiries, you can contact us at +91 96hidden_mobile7.,

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