Customer Care Executive

21 hours ago

Mumbai, Maharashtra, India f5119caa-7b7e-4a49-bc66-a98c0b6f10aa Full time ₹ 2,40,000 - ₹ 3,00,000 per year

Job Description: Customer Care Executive

Location: Kalyan, Mumbai

Experience: 3–6 years (preferably with strong Excel skills and experience in Real Estate or Retail industry)

Role Overview

We are seeking a proactive and detail-oriented Customer Care Executive to handle retailer-related queries and ensure smooth coordination between internal departments. The ideal candidate will have excellent communication skills, strong analytical abilities, and hands-on experience in customer relationship management.

Key ResponsibilitiesCustomer Complaint Handling

  • Manage and resolve in-house retailer complaints professionally and efficiently.
  • Coordinate with relevant internal departments to ensure timely resolution.
  • Maintain detailed logs of issues, resolutions, and follow-up actions.

Reporting & Analysis

  • Prepare daily/weekly/monthly reports for internal and management review.
  • Analyze complaint trends, service gaps, and customer satisfaction metrics.
  • Use Excel efficiently to prepare MIS reports, dashboards, and trackers.

Coordination & Communication

  • Act as a communication bridge between retailers and internal teams (operations, facilities, accounts, etc.).
  • Ensure service-level agreements (SLAs) are met consistently.
  • Share timely updates and escalations with management.

Required Skills & Qualifications

  • 3–6 years of experience in Customer Care / Client Servicing.
  • Experience in Real Estate (commercial/residential) or Retail industry preferred.
  • Strong proficiency in MS Excel (VLOOKUP, Pivot Tables, Reports).
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to multitask and manage high-volume interactions efficiently.

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

  • Customer care executive

    5 days ago

    Mumbai, Maharashtra, India Cafefeettoossnaka Full time ₹ 1,80,000 - ₹ 3,60,000 per year

    We are hiring for customer care executive for thane malad and Airoli location.Shifts will be rotational shift .Job Types: Full-time, Permanent, FresherPay: ₹15, ₹30,000.00 per monthWork Location: In person

  • Customer Care Executive

    3 days ago

    Mumbai, Maharashtra, India f5119caa-7b7e-4a49-bc66-a98c0b6f10aa Full time ₹ 3,00,000 - ₹ 30,00,000 per year

    Customer Care Executive – OperationsLocation: KalyanDepartment: OperationsBand: SpecialistReports To: Sr. Operations ExecutiveCompany: West Pioneer Properties (India) Pvt. Ltd.Job OverviewThe Customer Care Executive (CCE) is responsible for overseeing end-to-end mall operations, ensuring timely completion of tasks, maintaining operational quality...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India Colossal Service Full time ₹ 20,000 - ₹ 40,000 per year

    Post - Customer Care Executive.Location - Mumbai MaladSalary CTC to 40000 CTC as per experience and Communication skill .Inbound and Outbound both vacancies are there Day shift also available. International and Domestic both available Required Candidate profileNeed Needy and actually joiners .

  • Customer Care Executive

    1 day ago

    Mumbai, Maharashtra, India National Health And Education Society Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    About the Role: As a Customer Care Executive at Hinduja Hospital, you will serve as the primary point of contact for patients and their families. Your role involves addressing inquiries, resolving issues, and providing information about our services. You will play a crucial part in ensuring patient satisfaction and enhancing the overall experience at the...

  • Customer care

    7 days ago

    Mumbai, Maharashtra, India Zealver Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Company DescriptionAt Zealver, we believe that the silver years should be celebrated as a fulfilling and purposeful phase of life. Our mission is to guide and care for seniors, helping them enhance their quality of life. With dedication and compassion, Zealver empowers older adults to live their later years with zeal and a sense of purpose. We take pride in...

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Customer care Executive

    1 week ago

    Mumbai, Maharashtra, India Right Advisors Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Description: Position :  Customer care Executive   Experience : 3+ yearsLocation : MumbaiJob DescriptionTaking calls from Customers, answering questions, or addressing any concerns they may have.Handle many inbound & make outbound calls to & from Customers. Addressing customer questions from various mediums, call, email & Chat.Creating Tickets for each...

  • Customer Care Executive

    3 days ago

    Mumbai, Maharashtra, India World of Musicians Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Hiring for the post of Customer Care Executive at Andheri WestRotational ShiftsRotational Week offJob Summary:The Cabs Operations Executive will be responsible for handling client communications through email, managing booking requests, and ensuring smooth coordination of all related processes. The role requires strong written communication skills, attention...

  • Customer care Executive

    1 week ago

    Navi Mumbai, Maharashtra, India DC Consultants Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Description:We are having an opening for the position of Customer Care Executive for a reputed Company at  Kharghar location.Key Points:Prior experience as a telecaller or similar.Computer literate.Superb verbal communication.Ability to switch your communication style on a whimIf you are interested in the same profile kindly REPLY to this mail with...