Retail Customer Care
3 days ago
Job Title: Customer Care Executive - hospitality, retail, or mall backgrounds.
Location: Kalyan
Department: Operations
Reports to: Sr. Operations Executive
Role Overview
Responsible for managing mall operations, handling retailer and customer concerns, coordinating with internal departments, and ensuring smooth day-to-day functioning.
Qualifications
- Any Graduate (MBA preferred)
- Proficient in MS Office (Excel, Word, etc.)
- Excellent communication and coordination skills
- 2–5 years of experience, preferably in the retail/mall industry
- Minimum Age: 25 years
Key Responsibilities
- Handle retailer complaints and coordinate with relevant departments for resolution
- Prepare, send, and analyze operational reports
- Organize events for patrons and retail partners
- Oversee fit-out work and coordinate with project teams for renovations
- Liaise with MEP, Security, Housekeeping, and Parking teams
- Maintain snag reports and support weekly review meetings
- Ensure compliance with government departments and assist in documentation
- Support financial collections including rent, CAM, and utilities
- Maintain operational records, reports, and checklists
- Supervise parking operations, staff attendance, and grooming standards
Working Conditions
- Daily reporting to Sr. Operations Executive regarding mall operations
- On-site role with cross-department coordination
Job Types: Full-time, Permanent
Pay: ₹10, ₹25,774.27 per month
Benefits:
- Provident Fund
Experience:
- Customer care executive: 3 years (Required)
Work Location: On the road
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