Coordinator, Customer Care Center – Service
4 days ago
Required Skill:
Excellent Communication skills (at a scale of 5 out of 5 )
Must have 1 year call center experience - voice support
Willing to work in night shifts which may change twice a month (5:30 PM/6:30 PM/7:30 PM/8:30PM )
Transportation facility available
Job Responsibilities:
- Handle loan related customer inquiries over the loan servicing toll free telephone number for pre-foreclosure to delinquent accounts. Appropriately follows up with customers when commitments for payment are not met
- Logs all borrower contacts into the loan servicing system
- Offer long term resolutions to customers to resolve delinquency
- Proficient use of an autodialing system to maximize effectiveness and increase contact ratios
- Required to make the prescribed number of contacts during the daily work schedule
- Familiar with the customer relations functions and the services offered
- Perform miscellaneous job-related duties as assigned by the department manager
Job Type: Full-time
Pay: ₹480, ₹750,000.00 per year
Work Location: In person
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