Wfm Specialist
2 days ago
Roles and Responsibilities People Manager RTA
- Manage & own service level delivery as per SOW of the process.
- Maintain RTA staffing as per business requirements.
- Create and share reports as per business requirements with "ZERO" errors.
- Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely manner.
- Ensure all activities/KRAs are performed by the team with 100% accuracy & without any delays.
- Support ADHOC requests per business requirements.
- Challenge the status quo and think out of the box to innovate & drive process improvement ideas/projects.
- Delivery & Completion of minimum One Project idea (New idea or improvisation in BAU activities) per quarter.
- Callout/Highlight any anomalies of the project/process & share it with Ops/WFM leadership.
- Effectively manage the stakeholders & ensure zero escalations.
- Effectively manage the team & ensure the entire team is cross skilled to avoid single point of failure.
- Maintain Integrity and discipline, stay compliant to perform the role as per CTS policies for self & the team.
- Ensure timely delivery of reports/ trackers (Stacks, Special Pay and Holiday wages etc.) with zero errors and ensuring no timeline misses ( This will be transitioned to BA team later)
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Sr. Analyst
3 weeks ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...
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Sr. Analyst
3 weeks ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...
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Sr. Analyst
3 weeks ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...
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Sr. Analyst
3 weeks ago
Gurugram, India NAB Full timeKey Accountabilities: WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience...
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▷ Urgent Search! Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
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Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
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Workforce Management Specialist
2 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...