Wfm Specialist

Job DescriptionKey Accountabilities:- WFM Fundamentals understanding Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity Planning- Proven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment- Demonstratable...

Job Title:Performance Optimization SpecialistKey Responsibilities:Monitor and manage service levels in real-time for all queues across sites within the operating window (24/7)Track and report on associate performance from all teams at all sites in real-timeProvide timely updates on service levels, contact data, and other key performance indicatorsCollaborate...

We are seeking a highly skilled Scheduling Specialist to join our team.About the Job:This is a key role that involves building and managing complex schedules for various lines of business. The ideal candidate will have excellent analytical skills, attention to detail, and prior experience in scheduling.Build Daily, Weekly, Monthly schedules for respective...

Real Time Analyst Job SummaryThis role involves monitoring service levels, associate performance, and other key performance indicators in real-time.Key Responsibilities:Monitoring service levels for all queues at all sites throughout the operating window (24/7/365)Real-time monitoring of associates' performance from all teams at all sitesManaging real-time...

Job OverviewWe are seeking a skilled WFM Scheduler to join our team in India.ResponsibilitiesDevelop and maintain operational schedules to ensure optimal coverage.Conduct data analysis to create effective scheduling strategies.Collaborate with team leaders to understand staffing needs and adjust schedules accordingly.Monitor schedule adherence and provide...

Workforce Management Expert WantedWe are seeking a seasoned Workforce Management professional to join our team.About the Role:The successful candidate will have extensive experience in Workforce Management, preferably in banking and finance environments. They will be responsible for managing workforce scheduling, capacity planning, and scenario creation...

Job TitleThe Real-Time Analyst is a key member of our team, responsible for monitoring and managing real-time staffing to ensure we meet our service level targets. The ideal candidate will have a strong understanding of real-time workforce management, excellent analytical skills, and the ability to make on-the-spot decisions to enhance operational...

Job Description We are seeking a highly skilledContact Center Senior Specialistto provideoperational supportfor ourGenesys Cloud CX /Nice Cx One /Webex CCenvironment The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of our cloud-based contact center platform This role involves troubleshooting...

Job Title: WFM RTM ManagerThe role involves overseeing the entire RTA team, including Supervisors and RTAs, ensuring effective workforce management.Responsibilities:Manage a high-performing RTA team to drive business growth and efficiency.Min of 8+ years of experience in WFM department required.Demonstrate strong understanding of key workforce management...

Job SummaryWe are seeking an experienced Workforce Management Supervisor to lead our team of Real Time Analysts in a fast-paced environment. The successful candidate will have a proven track record in WFM, with at least 2 years of supervisory experience.A minimum of 5 years of related call center workforce management experience is required, with a strong...

**About the Role**: At Uber, providing outstanding customer support that establishes trust for riders and driver partners—our community—is a core feature of our product experience. We invest in this mission and believe in providing the highest quality service driven in the smartest, most efficient way. Community Operations is pioneering how Uber manages...

**Job Title:** WFM RTM ManagerWorkforce Management Team LeadThis role requires you to oversee and manage the entire Real-Time Management team, including Supervisors and agents.A minimum of 8 years of experience in Workforce Management is required for this position.The ideal candidate will be able to demonstrate a clear understanding of key concepts related...

Workforce Scheduling SpecialistWe are seeking a highly skilled Workforce Scheduling Specialist to join our team in India. The ideal candidate will be responsible for creating and managing schedules for our workforce to ensure efficient operations and meet service levels.Responsibilities:Develop and manage scheduling for workforce resources to ensure optimal...

Key Responsibilities:Ensure effective workforce management solutions to achieve business objectives efficiently and cost-effectively without impacting Service Level Agreements.Develop and implement strategies to improve contact center efficiency globally, focusing on analysis and reporting to maximize performance.Analyze historical data to model best...

Job Summary:The ideal candidate will configure and optimize scheduling functionalities for departments such as nursing and providers, ensuring alignment with operational needs.They should have a combination of technical expertise in UKG Kronos configuration and deep experience in the nuances of healthcare scheduling.Key Responsibilities:Configure and...