WFM & Reporting Specialist (MIS)

Job DescriptionAbout the Role:We are looking for a professional with an experience of 4 years in Workforce Management (WFM), reporting or data analysis within an IT service management or operations environment.RequirementsDevelop and maintain interactive dashboards and performance reports using tools like Power BI, Excel, and ServiceNow.Provide timely and...

Responsibilities 1. Monitor agent schedule adherence using real-time adherence software and call out non-adherent events to Operations through Desk Alerts or over the walkie-talkie. 2. Coordinate with WFM and other Traffic Analysts on the same campaign to ensure continuity of coverage and distribution of up-to-the-minute statistical data about the day. 3....

As a member of our CIM group, working specifically with Tax Accounting Methods & Periods (AMP), you will be responsible for the following job duties which are focused around two core concepts: your technical and quality expertise and delivering excellent client service: - Delivery of AMP projects supervised by regional and WNT AMP specialists, including...

Job Summary We are seeking a dynamic and experienced Manager – Workforce Management (WFM) to lead and optimize workforce planning operations across our customer support or operations functions.The ideal candidate will have deep expertise in volume forecasting, capacity/resource planning, scheduling, real-time management (RTM), and reporting, along with...

Roles and Responsibilities People Manager RTAManage & own service level delivery as per SOW of the process.Maintain RTA staffing as per business requirements.Create and share reports as per business requirements with "ZERO" errors.Ensure RCA (root cause analysis) for SLA deviations (Intraday and EOD) is shared with (Ops/WFM) leadership for review in a timely...

Job Description Job Title: MIS Reporting Analyst/Specialist Department: Operations Reports To: Manager Summary: We're seeking a skilled MIS Reporting Analyst to collect, analyze, and present critical business data. You'll create insightful reports and dashboards, primarily using pivot tables and other Excel functions, to drive informed decision-making....

At Enterprise Minds , we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune , we are a fast-growing company redefining how AI, ML, and automation drive real-world results. Why Work with Us? Innovation-First Culture :...

Technical Consultant for Infor Workforce Management (WFM) to provide expert Application Management Services (AMS) and Application Development Services (ADS). Technical knowledge of the Infor WFM platform and a proven track record of managing its integrations within a complex enterprise environment.This role will be the primary technical owner for the Infor...

Job Description Job Description About the company SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in...

At Enterprise Minds, we empower businesses through intelligent systems, data-driven solutions, and agile digital transformation. Headquartered in San Ramon, California, with thriving tech hubs in Hyderabad and Pune, we are a fast-growing company redefining how AI, ML, and automation drive real-world results.Why Work with Us?Innovation-First Culture:...