
Workforce Management Specialist
2 days ago
Job title: Workforce Management (WFM)
Location: Gurugram (Hybrid)
Early joiner - 0-45 days only.
We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management, and a strong understanding of WFM processes and tools in a fast-paced, high-volume environment.
This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reporting
You will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement. You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI.
What We’re Looking For:
- 3+ years of experience in WFM or operations planning
- Strong background in work allocation and queue/workflow management
- Proficiency in Excel, Power BI, and tools like OnBase or Salesforce
- Experience working in fast-paced operations and collaborating with leadership
- Excellent stakeholder management, communication, and problem-solving skills
Bonus Points:
- Six Sigma coursework or certification
- LOMA or relevant insurance certifications
Looking forward to discussing this opportunity with you Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com
-
Workforce Management Specialist
24 hours ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
2 days ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
20 hours ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
-
Executive workforce management
2 weeks ago
Gurugram, India Wipro Full timeRole PurposeExecutive workforce management Do Staffing: Developing a staffing plan that considers skill sets, replacement and recruiting timing, training, and cross training Scheduling: Managing rosters and data in real time, and scheduling non-contact activities like training, meetings, and time off Reporting: Producing high-quality workforce data and...
-
Director, Program Management
6 days ago
Gurugram, India SE2 Full timeJob Description Description The Director of Program Management will be responsible for overseeing and driving workforce management initiatives within the organization. This role requires a strategic leader who can manage multiple programs, ensuring they align with the company's business objectives and deliver measurable results. Responsibilities -...
-
Workforce Planning Analyst
2 weeks ago
Gurugram, India Optum Full timeOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...
-
Gurugram, Gurugram, India Olympus Corporation Full timeJob Description Purpose/Summary At Olympus, we are committed to building a future-ready HR organization that drives innovation, operational excellence, and strategic workforce planning. This role is a key leadership position within the Global HR Strategy, Transformation & Execution team, responsible for advancing workforce analytics, strategic workforce...
-
Sr. Analyst
23 hours ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...
-
Sr. Analyst
2 days ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...
-
Sr. Analyst
2 days ago
Gurugram, India NAB Full timeKey Accountabilities:WFM Fundamentals understanding – Must have a complete understanding of WFM Fundamentals and hands on experience with Scheduling & Capacity PlanningProven experience working in medium/large WFM environments and a physical retail environment, supporting multiple channels such as Lenders, Branch environment Demonstratable experience in...