Workforce Management Specialist
2 weeks ago
Job title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management, and a strong understanding of WFM processes and tools in a fast-paced, high-volume environment. This role focuses on: Work allocation, Productivity monitoring, Issue resolution, Performance reporting You will work closely with cross-functional teams (QA, Training, Tech, Ops) to ensure smooth workflow execution, SLA adherence, and continuous process improvement. You will also handle L3-level escalations and drive data-backed decisions using tools like Excel and Power BI. What We’re Looking For: - 3+ years of experience in WFM or operations planning - Strong background in work allocation and queue/workflow management - Proficiency in Excel, Power BI, and tools like OnBase or Salesforce - Experience working in fast-paced operations and collaborating with leadership - Excellent stakeholder management, communication, and problem-solving skills Bonus Points: - Six Sigma coursework or certification - LOMA or relevant insurance certifications Looking forward to discussing this opportunity with you Please feel free to share your resume to shivangi.uniyal@stellarconsulting.com
-
Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Workforce Management Specialist
3 weeks ago
Gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM) Location: Gurugram (Hybrid) Early joiner - 0-45 days only. We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience , preferably from a BPO or Operations background . The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue...
-
Workforce Management Specialist
5 days ago
gurugram, India Stellar Consulting Solutions, LLC Full timeJob title: Workforce Management (WFM)Location: Gurugram (Hybrid)Early joiner - 0-45 days only.We are seeking an experienced Workforce Management (WFM) professional with 3–5 years of relevant experience, preferably from a BPO or Operations background. The ideal candidate will have hands-on expertise in productivity monitoring and real-time queue management,...
-
Specialist - Workforce Management
2 weeks ago
gurugram, India Zinnia Full timeWHO WE ARE: Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...
-
Workforce Manager
2 weeks ago
Gurugram, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Optimized Workforce Specialist
7 days ago
gurugram, India beBeeWorkforce Full timeWorkforce Optimization ProfessionalThis role revolves around optimizing workforce performance, ensuring seamless workflow execution and continuous process enhancement. Close collaboration with cross-functional teams ensures efficient allocation of resources and SLA adherence.Minimum 3 years of experience in WFM or operations planningStrong proficiency in...
-
Workforce Manager
4 days ago
gurugram, India TaskUs Full timeAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
-
Workforce Manager
4 weeks ago
Gurugram, India TaskUs Full timeJob Description About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming,...
