Optimized Workforce Specialist

7 days ago


gurugram, India beBeeWorkforce Full time

Workforce Optimization ProfessionalThis role revolves around optimizing workforce performance, ensuring seamless workflow execution and continuous process enhancement. Close collaboration with cross-functional teams ensures efficient allocation of resources and SLA adherence.Minimum 3 years of experience in WFM or operations planningStrong proficiency in work allocation and queue/workflow management strategiesProficiency in Excel, Power BI, and tools like OnBase or SalesforceExperience working in dynamic operations environments and collaborating with leadershipExcellent stakeholder engagement, communication, and problem-solving skillsKey Responsibilities:Develop and implement optimized workforce plansCollaborate with stakeholders to identify areas for improvementMonitor and analyze productivity metrics to drive process enhancementsIdentify and address operational bottlenecksProvide data-driven insights to inform business decisionsRequirements:Bachelor's degree in a relevant field (e.g., business, operations, or a related field)Proven track record of success in WFM or operations planningAbility to collect and analyze complex data to inform decision-makingStrong communication and interpersonal skills



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